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Thread: Dead Suntraxx retractable screen

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    Dead Suntraxx retractable screen

    Hello,
    Just picked up my 2017 5th wheel last week. Retractable screen didn't make it through the first trip. Went up and down 3-4 times and then got stuck down. I connected it directly to a 12v source and nothing. Remote lights just flash red. No sounds or movement from the screen motor. Anyone else have trouble with theirs?

    Thought maybe there was some sort of motor reset of something.

    Thanks in advance,
    Jon
    Last edited by jbirdmotox; 07-25-2017 at 08:31 AM.

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    Re: Dead Suntraxx retractable screen

    Quote Originally Posted by jbirdmotox View Post
    Hello,
    Just picked up my 2017 5th wheel last week. Retractable screen didn't make it through the first trip. Went up and down 3-4 times and then got stuck down. I connected it directly to a 12v source and nothing. Remote lights just flash red. No sounds or movement from the screen motor. Anyone else have trouble with theirs?

    Thought maybe there was some sort of motor reset of something.

    Thanks in advance,
    Jon

    I have this same same problem with my first time out and was wondering if you found out what the problem is? It is almost like it needs to reset somehow.

  3. Print this Post   #3
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    Re: Dead Suntraxx retractable screen

    Same problem... anyone know how to reset the suntraxx screen? Not having any luck finding anything online anywhere. Very frustating.

  4. Print this Post   #4
    Member Kimmh012's Avatar
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    Re: Dead Suntraxx retractable screen

    Our Suntraxx died.
    Have you found parts?
    We cannot find replacement parts. It says SunTraxxRV, nothing found when we Goggle... hmmmm


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    Re: Dead Suntraxx retractable screen

    We had the same issue, just stopped working. When i checked out the side with the motor, the felt strip got pulled up into the device and broke the power wires. I was able to reconnect and will work a little but won't retract back up all the way just about 2 feet. I was hoping to also find something more about the manufacture to determine how to address and get it to properly work again?

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    Re: Dead Suntraxx retractable screen

    I am having same issue. Screen control just flashes red.

  7. Print this Post   #7
    Senior Member wdk450's Avatar
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    Re: Dead Suntraxx retractable screen

    I suggest all posters with these problems call Heartland RVs Service department with your VIN at the ready. If nothing else, they should have contact info for vendor Suntraxx.

    On edit: I did a Google search on Suntraxx RV and got some You Tube videos on the product from a company called Stoett Industries, 800-431-2986 , www.stoett.com
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    Re: Dead Suntraxx retractable screen

    Quote Originally Posted by wdk450 View Post
    I suggest all posters with these problems call Heartland RVs Service department with your VIN at the ready. If nothing else, they should have contact info for vendor Suntraxx.

    On edit: I did a Google search on Suntraxx RV and got some You Tube videos on the product from a company called Stoett Industries, 800-431-2986 , www.stoett.com
    I called Heartland today and was told I need to replace the entire unit. They no longer use them. I was advised Heartland parts has a manual replacement unit that would replace the suntraxx. They were very helpful. I think I will disassemble it and see if I can make it a manual screen myself.

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