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Thread: Fireplace

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    Fireplace

    Have 2017 Bighorn with 36 ď intertec fireplace model wf1436 turned on this morning and heating element in blower glowed bright red and smelled like electric fire. Has anyone had this problem. I canít find this company on line, and am looking for a fix if anyone has had this same problem. larpamcope@gmail.com

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    Senior Member wdk450's Avatar
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    Re: Fireplace

    Are you connected to a 50 amp shore power? Have you measured the incoming voltages with a voltmeter. There is a recurring problem with deficient 50 amp shore power that causes excessively high voltage to be delivered to the trailer. This might cause the smoke and excess heater glow you describe.

    See: "Open Neutral" and "50 Amp Service" from this page: http://www.myrv.us/electric/index.htm
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    Founding Texas-West Chapter Leaders TravelTiger's Avatar
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    Fireplace

    Quote Originally Posted by larpamcope View Post
    Have 2017 Bighorn with 36 ď intertec fireplace model wf1436 turned on this morning and heating element in blower glowed bright red and smelled like electric fire. Has anyone had this problem. I canít find this company on line, and am looking for a fix if anyone has had this same problem. larpamcope@gmail.com
    Yes this happened to us. Contact Heartland directly and send pictures, they can send you a replacement (probably not the same brand.)

    If they cannot, the Distributor for the fireplace is David Carter & Associates, they are based in Elkhart, IN. The fireplace comes from China. I'll try to find a contact person and post.

    contact at David Carter: Mike Mohr
    mmohr@davecarter.com


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    Re: Fireplace

    Quote Originally Posted by TravelTiger View Post
    Yes this happened to us. Contact Heartland directly and send pictures, they can send you a replacement (probably not the same brand.)

    If they cannot, the Distributor for the fireplace is David Carter & Associates, they are based in Elkhart, IN. The fireplace comes from China. I'll try to find a contact person and post.

    contact at David Carter: Mike Mohr
    mmohr@davecarter.com


    Sent from my iPhone using Tapatalk
    Thanks, Larry and Pam


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  5. Print this Post   #5
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    Re: Fireplace

    Quote Originally Posted by larpamcope View Post
    Thanks, Larry and Pam


    Sent from my iPad using Tapatalk
    What email address do you use to contact heartland. Iím not having any luck.


    Sent from my iPad using Tapatalk

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    Pennsylvania Chapter Leaders-retired travelin2's Avatar
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    Re: Fireplace

    Quote Originally Posted by larpamcope View Post
    What email address do you use to contact heartland. Iím not having any luck.


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    Go to the web version of the forum, portals page, left side column, click on email link for customer service


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