Having worked for Goodyear for 17 yrs and 2 yrs as a Goodyear dealer I can tell you that if there is clear evidence of an outside influence that created the failure Goodyear will not cover it. However, if the failure cannot be clearly determined Goodyear always would give the customer the benefit of the doubt.
The important thing is that they get the failed tire, the customer stays rational, and there are not any demands such as “you’ll pay for this, you’ll pay for that”. Best is to talk to customer service, explain what happened, and take pictures of the remaining tires and have them available to send to them.
The good thing with the G-614 and G-114 is we do not have to deal with Goodyear “tire” people.
Goodyear Property Damage division, and when we had our blowout the only thing they seemed interested in was making us whole.
I had no tire left, only the beads and some shreds of the sidewall.
My tires were 5 years and 2 months by date code but 4 years and 7 months by purchase, they didn’t seem to care about that either.
They paid for 5 tires (all purchased the same time), including the campsite pickup and delivery, one wheel that was scuffed up, body work and decals, my ‘custom mud flaps’ and my PVC flagpole holder that was mounted under the trialer.
My total was over $6200 and after the initial phone call all was taken care with email, never more then 24 hours for a response and once I signed off I had the check in a couple of days.
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Pat and Elaine,
Don't you guys have the MorRyde IS? If so, it probably needs to be aligned and from what I hear, this is something that needs to be done periodically with the IS system.
Rod
The way The IS is aligned (shims), unless you bend some rather large pieces of steel, I don’t see why there would be a need for periodic alignment.
There is nothing to move out of alignment unless you hit something.
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Thank you everyone for your advice on this. I talked to Goodyear on the phone (thank you Dan for the number) and she said please don’t contact your insurance agent we will take care of all the damage including all the tires!! After taking it to a Goodyear store this morning he said it was “tread separation” that caused the blowout. All four tires have it! So Goodyear will replace all of them. Wow! We are very happy with Goodyear and will continue to buy their tires even if they are a little bit more than other tires. Their customer service is phenomenal! No questions or problems with them. Now we have to drive the trailer to the shop with 3 very scary tires on it!!
Don’t forget to add your spare to the claim !
