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Thread: Electric fireplace won’t turn on

  1. Print this Post   #11
    Senior Member Piperflyer's Avatar
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    Re: Electric fireplace won’t turn on

    [QUOTE=TravelTiger;604813]You might contact Heartland anyway on this, because there was a rash of failures of fireplaces in 2016 in Bighorn and Big Country. They may be able to direct you to the distributor, who might honor replacement.

    Heartland still has the replacement fireplace (EF-30B) in question for the BH & BC for $231.00 plus shipping and handling. The question is do you want to buy the same fireplace that problems were had with or find a good substitute and hope that lasts longer.
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  2. Print this Post   #12
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    Re: Electric fireplace won’t turn on

    [QUOTE=Piperflyer;604990]
    Quote Originally Posted by TravelTiger View Post
    You might contact Heartland anyway on this, because there was a rash of failures of fireplaces in 2016 in Bighorn and Big Country. They may be able to direct you to the distributor, who might honor replacement.

    Heartland still has the replacement fireplace (EF-30B) in question for the BH & BC for $231.00 plus shipping and handling. The question is do you want to buy the same fireplace that problems were had with or find a good substitute and hope that lasts longer.

    Thank you for the suggestion! I’ll definitely contact heartland to see if I can get a free replacement! I wouldn’t want to purchase it but I’ll give it a shot for free!

    Thanks again!

  3. Print this Post   #13
    Senior Member Piperflyer's Avatar
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    Re: Electric fireplace won’t turn on

    [QUOTE=Klewis719;604992][QUOTE=Piperflyer;604990]


    Thank you for the suggestion! I’ll definitely contact heartland to see if I can get a free replacement! I wouldn’t want to purchase it but I’ll give it a shot for free!

    Here is what you will need when you call Heartland
    0161013 : Appliance - Fireplace - 26 - Curved Glass - EF-30B- $231.00
    Plus tax and shipping
    If you would like to place an order for this please respond back to this email with the following information:
    - First and last name or name of business
    - Shipping address
    - Contact phone number
    - Quantity needed

    In about 3-5 business days when everything is packed and ready to ship we will call you for payment and let you know the overall total including tax and shipping at that time.
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  4. Print this Post   #14
    Moderator danemayer's Avatar
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    Re: Electric fireplace won’t turn on

    [QUOTE=Klewis719;604992]
    Quote Originally Posted by Piperflyer View Post


    Thank you for the suggestion! I’ll definitely contact heartland to see if I can get a free replacement! I wouldn’t want to purchase it but I’ll give it a shot for free!

    Thanks again!
    It's worth a phone call to see about a free replacement. Phone calls don't cost much.


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  5. Print this Post   #15
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    Re: Electric fireplace won’t turn on

    Actually my simulated flame works and heater comes on for 5 seconds then goes off.
    Wondering if anyone knows of serviceable part might be the issue?
    of course mine failed 3 weeks after year warranty and heartland told me they would not cover replacements

    my my unit is cyclone 4005 bought new at end of September 2017

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