Slide roller replacements

kbausano · Nov 12, 2018

Thank goodness we hadn’t yet replaced our damaged flooring after the first roller bracket broke, as we just had another one give way after a short trip. We want to replace all of them before we replace the flooring. I don’t really want to go back with the standard replacements, as they obviously don’t hold up under the weight of the fridge, stove, TV and fireplace. Someone had posted a replacement from Sears, but can’t find it now. Does anyone have a suggestion? I’ve also read on a forum that extended warranties don’t cover these rollers and brackets.

Thanks for any help you can offer!

~Deidra

G_S · Nov 12, 2018

I am still battling with the extended warranty company, have not quite given up yet. Going on three weeks however.

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kbausano · Nov 12, 2018

Who is your extended warranty through?

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kbausano · Nov 12, 2018

I know you guys have had your roller/bracket challenges too.

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G_S · Nov 12, 2018

Portfolio extended warranty company bought at Manteca rv and motorhome

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kbausano · Nov 12, 2018

That’s who we have too....

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kbausano · Nov 13, 2018

Here’s what’s left.

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G_S · Nov 13, 2018

Looks much like ours

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G_S · Nov 13, 2018

Okay update: Warrantee is holding fast on their decision to not cover our rollers. However the dealership alleges that they are going to pick up the repairs. I am not going to count on that until the repairs are actually started.

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kbausano · Nov 13, 2018

After removing the vertical trim that hides the roller mechanisms: we found all three major rollers (under the fridge and stove) were damaged. 2 rollers had come loose due to bent or broken brackets, and the third (that was repaired 18 months ago, after the frame broke on that one as well) had roller failure, as the bearings inside the roller itself have shattered, sending bearing pieces and ball bearings skittering across the floor.

Possibly a slide adjustment was not done correctly - putting too much pressure on the leading interior edge of this slide

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Piperflyer · Nov 13, 2018

Your not the first it happened too. The metal is to thin to be stamped out and fails after being stressed. Hopefully, Heartland realizes this now after all the complaints and started using a heavier metal bracket on their new model RV's now. They should be honoring a fix for the inferior parts they used, even after the warranty expires. This is not due to wear, but cheap parts!

G_S · Nov 13, 2018

They used a cast aluminum from what I can tell, not sturdy enough for the weight of a residential fridge, and once that roller is compromised it puts excessive stress on the other two rollers.

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G_S · Nov 13, 2018

Ken, who did you talk to at Heartland customer service?

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Piperflyer · Nov 13, 2018

G_S said:
They used a cast aluminum from what I can tell, not sturdy enough for the weight of a residential fridge, and once that roller is compromised it puts excessive stress on the other two rollers.

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When I took mine apart to fix it, I found there was only two rollers instead of the three it was suppose to have. I had to add a third roller under the frig. Must be my RV was built on a Monday and my rig by-passed quality control

sengli · Nov 13, 2018

So what is the answer to this issue? Are there stronger rollers out there? Wouldnt you have to remove the slide to actually replace those broken ones?

Piperflyer · Nov 14, 2018

sengli said:
So what is the answer to this issue? Are there stronger rollers out there? Wouldnt you have to remove the slide to actually replace those broken ones?

Heartland replaced my broken rollers with the same roller which was 2 yrs ago. I am not sure if they changed to a heavier roller since then. No you don't have to remove the slide to change rollers. You need to remove some flooring on your slide and pull out the frig to get to the rollers. It is a good day job to do it yourself.

wdk450 · Nov 14, 2018

On my rig along with the roller frames failing, I noted that there were no rollers directly under the heavy weight load of the refrigerator. In doing the repair job, I moved one of the rollers over to support the refrigerator weight better. On my rig I did NOT have to remove the refrigerator (Dometic side-by-side 12 CF). I just had to remove the slide inside lower wood trim, used a bottle jack and cribbing to lift the slide outside one end at a time (this gave better clearance), got down on the floor with narrow nose vice grips and 1/4 inch screwdriver bits clamped in the vice grips to begin to loosen the screws, and maybe just the vice grip jaws on the screw heads to better remove it. I replaced the screws with hex head types so that if I have to do the job again, I can just use an end wrench to remove the screws.

Piperflyer · Nov 14, 2018

wdk450 said:
On my rig along with the roller frames failing, I noted that there were no rollers directly under the heavy weight load of the refrigerator. In doing the repair job, I moved one of the rollers over to support the refrigerator weight better. On my rig I did NOT have to remove the refrigerator (Dometic side-by-side 12 CF). I just had to remove the slide inside lower wood trim, used a bottle jack and cribbing to lift the slide outside one end at a time (this gave better clearance), got down on the floor with narrow nose vice grips and 1/4 inch screwdriver bits clamped in the vice grips to begin to loosen the screws, and maybe just the vice grip jaws on the screw heads to better remove it. I replaced the screws with hex head types so that if I have to do the job again, I can just use an end wrench to remove the screws.

How do you miss putting a roller under the heaviest support of the slide. Just very poor quality control

boatto5er · Nov 16, 2018

How did you take the wooden toe kick off?

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Piperflyer · Nov 16, 2018

boatto5er said:
How did you take the wooden toe kick off?

Pry something thin between the toe and flooring. Also remove flooring over the rollers, it makes it a lot easier to replace rollers. The wood is held in place with only small staples. I screwed flooring and toe back together after fixing rollers, in case I had to remove in the future.

Slide roller replacements

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