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Thread: ATF: Landmark - 13.6 x 34 frameless window installation

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    Junior Member
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    ATF: Landmark - 13.6 x 34 frameless window installation

    Oct. 25th someone broke into my fifth wheel in Clinton ok. They shattered the glass and caused extensive damage. A local rv shop removed the old window and patched it up so I could make it home. The delivery time for a new window was 4 to 6 weeks When I got home I ordered a new replacement from heartland. I just received the new window and there is no instruction on how to install it; also there are 18 holes on the inside trim (and no screws provided) Can you tell me if I need silicon when installing. Do the screws penetrate the window itself and the trim. Thanks for your help.
    Larry

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    Senior Member carl.swoyer's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Quote Originally Posted by RetiredUSN View Post
    Oct. 25th someone broke into my fifth wheel in Clinton ok. They shattered the glass and caused extensive damage. A local rv shop removed the old window and patched it up so I could make it home. The delivery time for a new window was 4 to 6 weeks When I got home I ordered a new replacement from heartland. I just received the new window and there is no instruction on how to install it; also there are 18 holes on the inside trim (and no screws provided) Can you tell me if I need silicon when installing. Do the screws penetrate the window itself and the trim. Thanks for your help.
    Larry
    Retired USN
    VERY Slow response from ask the factory. Lol
    I just asked them a question lol, if the response that you got is a measure of acceptable time?

    How is your window repair going.?
    Retired USMC

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    Moderator danemayer's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Guys, in case you've not previously seen this, Ask The Factory notes get forwarded to the Brand General Managers. On occasion, depending on the subject matter, they might respond online. Occasionally they mail email you. Or in some cases might forward your info to someone else to look into.

    But Ask The Factory is not staffed by an engineer or customer support ombudsman who's waiting to run down answers to any and every question. It's a bit of an artifact from the early days of the company when there were few shipments and more direct communications was manageable.

    For questions like these, you're much better off picking up the phone. Call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
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    Senior Member carl.swoyer's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Dane I know how to pick up the phone as I did today lol
    Heartland wasn't answering.
    While looking for resources I saw ask the factory. I thought I'd give it a try. Apparently it's an obsolete resource. Thanks again Dane for you input.


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    Moderator jimtoo's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Saw this earlier on Heartland's facebook page. Looks like they are closing again due to weather.

    "UPDATE: All offices at Heartland-Indiana, Bison Coach, Cruiser RV and DRV Luxury Suites will be closed the entire day (2/12). Your supervisor will contact you if we need your assistance.
    Please be safe out there!"








    Jim and Bette
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    Senior Member carl.swoyer's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Quote Originally Posted by jimtoo View Post
    Saw this earlier on Heartland's facebook page. Looks like they are closing again due to weather.

    "UPDATE: All offices at Heartland-Indiana, Bison Coach, Cruiser RV and DRV Luxury Suites will be closed the entire day (2/12). Your supervisor will contact you if we need your assistance.
    Please be safe out there!"








    I gave up Facebook.
    But if a resource is no longer a viable resource? Why not close it.

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    Senior Member LBR's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    My personal belief is all ATF's on this site should be closed and disabled from all postings....archive and hide them all from general membership.

    This seems to be a "#1 go-to" for new members thinking they have ultimate contact directly to Heartland major control, and expect an immediate response. It is not such, nor should be perceived as such, by possible archaic site labelling.

    How many times has the "I have an unlabeled switch" been directed to ATF? Ask the membership.

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    Moderator danemayer's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    It's kind of obvious that most people think of ATF as a way to get technical questions answered. And when technical questions get posted, other owners usually provide the answers. So it continues to provide help, although not quite how most people expect.

    For non-technical matters, it continues to provide information to Heartland management so they are aware of owner interests and concerns.

    I believe continued use of ATF gets reviewed by Heartland management periodically.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS


    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

  9. Print this Post   #9
    Senior Member LBR's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Quote Originally Posted by danemayer View Post
    It's kind of obvious that most people think of ATF as a way to get technical questions answered. And when technical questions get posted, other owners usually provide the answers. So it continues to provide help, although not quite how most people expect.

    For non-technical matters, it continues to provide information to Heartland management so they are aware of owner interests and concerns.

    I believe continued use of ATF gets reviewed by Heartland management periodically.
    Agreed on all points.

    My contention is to have 1 forum, let's call it "ATF for all Heartland models", and have our wonderful staff of admin and mods either push said ""basic"" questions into a thread for general membership to answer..... or if a real barnstorming and unanswerable question/thought is presented, let staff direct those VERY pertainant Qs on up to the Heartland powers to be if it is not at general membership level to answer?

    No pressures to admins/mods, but just a thought and I realize it should have been brought up on a separate site suggestion thread, so my apologies to this OP.....my bad.

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    Heartland: Director of Owners Interests jbeletti's Avatar
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    Re: ATF: Landmark - 13.6 x 34 frameless window installation

    Hi all,

    The ATF was created by me back in 2004 or so when Heartland was very small and there was a single Brand Manager. Heartland has grown exponentially since then and I too feel we've outgrown the ATF and our ability to keep up with it in the manner it was originally intended.

    I will take this up with upper management to see how they are feeling about this.
    Jim Beletti
    Director of Owner Interests
    Heartland RVs

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