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Thread: Looking for a 3750PT?

  1. Print this Post   #1
    Junior Member
    Join Date
    Mar 2019
    Location
    USA - AR
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    1

    Looking for a 3750PT?

    Greetings All,

    We have been looking for a Heartland Gateway 3750PT for around 8 months. It was the perfect floorplan for our family. And low and behold we found one on March 7th. To say we were excited is an understatement. I will attach what my wife put together as a timeline for our interactions with the dealer as our dream became a nightmare. I apologize for the long post but if you are also looking for this unit, I would stay away from this dealership.

    San Antonio RVís Purchase Experience- 5th wheel Heartland Gateway 3750PT


    For the past eight months, our family has spent a significant amount of time researching RV units with a
    dream of providing our daughter the best quality of life given her medical situation. At four years old,
    she is battling two rare conditions that impact her ability to live a normal life. As an immune-
    compromised preschooler, we homeschool to make sure she is not exposed to the constant illnesses of
    a classroom environment. While she has a great attitude about life and is an amazing young girl, she
    essentially is in a constant state of quarantine to keep her healthy. Bug bites, excessive direct sunlight,
    being around people who are sick- it can result in her body attacking her kidneys in a very short time
    frame. Knowing all of this, we wanted to let her quarantine-like home be mobile so she could still get to
    experience adventure and the outdoors- to an extent.
    We spent hours upon hours researching weights to make sure we were in the manufacturerís guidelines
    for towing. We looked for a unit that had a patio which we could convert into a covered outdoor space
    for her under an awning and protected from mosquitos. The unit we were able to find was a Heartland
    Gateway 3750 PT. It had a bunkroom. It had a second bed that her ďGigiĒ could stay in when she visited.
    It had a full bath with a tub and a half bath. For us, it was the perfect floorplan and did not require the
    weight of a toy hauler
    On 7 March 2019 we finally found one and immediately Contacted San Antonio RVís to place deposit of
    $500.00. We asked four questions: Any signs of smoking in the unit (odors/staining)? Any signs of pets
    (hair, dander, odor)? Any signs of mold or mildew? Any leaks? The answer we received to all four
    questions was ďNo.Ē These four questions were our deal-breaker questions. Being that this was the only
    Heartland Gateway 3750 PT for sale in the entire U.S., we were excited and placed a $500 deposit and
    discussed timeline for completion of repairs (damaged couch to be replaced by theatre seating, bed
    motor repair, patio floor repair). We were assured the work would only take a couple of days.
    San Antonio RVís requested we contact the RV inspector to come out and list the items that needed
    repair. The inspector was also notified of the need to ensure there were no signs of smoke, pets,
    mold/mildew or water damage. We received the inspection report and verbal confirmation that the unit
    was free from these, except for an issue with the water heater in the under-carriage that needed repair.
    On 18 March 2019 we discussed areas of concern from the inspection report with San Antonio RVís. We
    were provided a statement that all repair work would be completed by 22 March 2019. Work schedule
    requirements allowed for pickup during the first week of April, and San Antonio RVís stated the repair
    work would definitely be completed by that time.
    Repair work was said to have been completed on the patio deck flooring and statements were made
    that photos of repair work would be sent via text. No text was received. A text requesting photos of
    patio repair work was sent on 23 March - no photos. On 26 March, a second request was made for
    repair photos. The morning of 26 March, photos were obtained in the morning hours showing the
    damaged patio being taken off the unit. The evening of 26 March, photos were obtained with a patio
    deck that had a new surface on it. There was no evidence of the patio deck foam being replaced.


    On 27 March 2019 a Cashierís check cut for $34,936.92 payable to San Antonio RVís with notification to
    San Antonio RVís that pick-up was scheduled for following week. On 1 April 2019 we arrival at San
    Antonio RVís to drop off kingpin adapter and backup camera for install. The unit was scheduled for PDI 2
    April 2019 with an understanding of scheduled departure with the unit at 10 am on 3 April 2019 to avoid
    poor weather in the area.
    On 2 April 2019 a PDI was attempted and requested to be delayed until repair work was complete. The
    bed motor not functional and a part still needed to be obtained. A member of San Antonio RVís stepped
    onto the patio deck floor which immediately sank to the level of the exterior door. The damaged couch
    was located just outside the steps of the 5 th wheel , with no theatre seating or console in 5 th wheel. The
    unit was unclean and with minimal vacuuming, the vacuum needed to be emptied three times full of pet
    hair and dander. Notified San Antonio RVís team of concerns and provided with choice of having the
    unit delivered to our home or receiving reimbursement for hotel costs incurred for delayed completion.
    On 3 April 2019 the patio door was removed and repair work started. Adhesive needed to be ordered to
    complete the patio repair. Bed motor installed, additional work required. Discussed completion deadline
    no later than Friday morning, 5 April 2019 to get home in time for daughterís medication.
    On 4 April 2019, provided general manager with concerns over purchase timeline and experience to
    date. Management stated they would do whatever it takes to make it better. Realized unit would not
    meet deadline and had daughterís medication shipped to Seguin, TX. Discussed generator prep and
    ordering generator for later delivery/install when unit is back in Arkansas. Management understood the
    need for a generator and no statement was provided that this would be an additional charge. Discussed
    needed to replace the bedding in the unit as the existing bedding had pet hair/dander throughout.
    Bedding ordered after primary account salesman attempted to ďhalf the costĒ of the bedding. This was
    the same salesman that assured us there was no sign of pets in the unit. Requested carpets
    professionally cleaned. Request granted. Theatre seating installed with no evidence that ďnewĒ theatre
    seating was actually purchased by dealership. Requested tags, ownerís manual or some proof that
    seating was new- none provided. On the afternoon of 4 April 2019, when speaking with another
    member of the team at San Antonio RVís it was brought to our attention the generator prep and
    generator would cost ďat least 7,000Ē and they simply could not do that. When provided notification
    that the deal was off, the manager was contacted and we were told he was on his way back to the
    dealership to discuss. We left the dealership and provided our phone number, then made a call to the
    inspector to discuss the condition of the unit as having visible signs of pet hair/dander though that
    information was never provided in the report. San Antonio RVís management made a phone call to state
    that he felt we were trying to shove a square peg in a round hole and the unit may not be the right one
    for us. He offered to cover our fuel cost for the drive. We requested to discuss in the morning before
    making any more decisions.
    Several attempts were made to work with management, sales and the entire team at San Antonio RVís
    to ďmake it right.Ē Unfortunately, our perception of the purchase timeline, the lack of transparency, the
    sales tactics, procrastination of work completion and materials ordering, and the overall business
    practices were not above board. Some people have had wonderful experiences at San Antonio RVís and
    we hoped we would as well. We thought we had done our research and we were reassured by management that we did everything we could have done to avoid this situation. Yet, here we are. We sincerely hope you do not find yourself in the same situation.

  2. Print this Post   #2
    Moderator danemayer's Avatar
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    Jul 2010
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    USA - CO
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    Re: Looking for a 3750PT?

    Hi taylormadeduff,

    Welcome to the Heartland Owners Forum.

    I've very sorry to read about your dealer experience. From everything we see on this forum (and others), some dealers are excellent; others can be disappointing.

    If you're continuing your search, I would offer a couple of thoughts that may help in the future.

    Quite a few RV owners have pets, so you may need a strategy that deals with eliminating pet hair and dander rather than trying to find a trailer that doesn't have any. For resale trailers with carpet, you might consider having the carpet replaced - perhaps with a solid surface flooring. Some owners do that as a matter of preference. That might be something best done by a flooring retail outlet rather than a dealer.

    If looking at a trailer that doesn't have an on-board generator, and if the high cost is a problem, you might consider a portable generator that would meet your needs. A lot of people use Honda Inverter Generators like the EU2200i. If you want to run A/C, you can get the companion unit to provide 3600 watts of continuous power. There are also single, larger units that would likely meet your needs at a much lower price point than an on-board Onan generator. Also, you should consider fuel for the generator. On a Gateway, the on-board Onan uses propane and takes about 1 gallon/hour of run time. If the Gateway has two 30lb propane tanks, that's about 14 gallons, or about 14 hours of run time. And that's if you're not using propane for other things like furnace or refrigerator, or water heater. There are also dual-fuel generators that will run off either propane or gasoline.

    Good luck in your search.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
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    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
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    • Hensley BD3 TrailerSaver Hitch
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  3. Print this Post   #3
    Senior Member Gary521's Avatar
    Join Date
    Mar 2006
    Location
    USA - CO
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    Re: Looking for a 3750PT?

    For the heck of it, I just Googled Heartland Gateway 3750PT and found a few for sale. I do not know how current these adds are but you can try the same thing.

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