Results 1 to 2 of 2

Thread: Manufacturing flaw not warrantied

  1. Print this Post   #1
    Junior Member
    Join Date
    Jun 2018
    USA - CA

    Manufacturing flaw not warrantied

    I had my Elkridge E293 for less than a year and recently during the rains, we have discovered a leak. Heartland will not warranty the defect, even though it's visible they missed the corner. They claim that the warranty says you have to inspect the unit every 90 days. I have had a Kit Companion trailer for over 25 years and have never had a leak (let alone the first year), so I am kicking myself for not reading the manual more thoroughly and expecting a better product. Has anyone had any issues with their warranty? what recourse do I have?

  2. Print this Post   #2
    Moderator danemayer's Avatar
    Join Date
    Jul 2010
    USA - CO

    Re: Manufacturing flaw not warrantied

    Hi bdenison,

    Welcome to the Heartland Owners Forum.

    Sorry to hear that you have this problem.

    As you've no doubt read by now in the Trailer Manual, caulking is warranted for 90 days after delivery. As a result, claims for caulking problems after that point are routinely denied. If the leak didn't cause damage, fixing the caulking/sealant is easily done and costs less than dragging the trailer to the dealer to drop it off and pick it up later. Hopefully that's the case with your trailer.

    Apart from the warranty, there are other things that have to be maintained regularly. If you haven't already done so, you might take a look at the maintenance schedule in the manual.

    Unfortunately, we all seem to assume things contrary to what the manual says. I assumed lug nuts would stay tight on my tractor wheels. The manual says to check them. Expensive lesson for me.

    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • Goodyear G114 17.5" tires
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Sailun Terramax A/T 4S, 235/80R -17. 5 Tires
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS

    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

Similar Threads

  1. Major Manufacturing Defects on New 2013 Big Horn - PLEASE HELP!!!
    By dpetri in forum Prospective Owner Questions
    Replies: 23
    Last Post: 05-10-2014, 08:58 AM
  2. Possible Design Flaw
    By Birchwood in forum Slide Rooms, Slide Toppers & Awnings
    Replies: 7
    Last Post: 09-21-2013, 05:11 PM
  3. Got my China Bombs warrantied!
    By Wallace in forum Tires and Wheels (For RV's)
    Replies: 24
    Last Post: 10-02-2012, 09:31 PM
  4. Design flaw !!!!!!!!!
    By creeper in forum Bighorn - General Discussions
    Replies: 8
    Last Post: 12-03-2008, 07:39 AM

Tags for this Thread



Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts