Results 1 to 10 of 10

Thread: Roof material ripped off driving down the highway

  1. Print this Post   #1
    Junior Member
    Join Date
    Jul 2020
    Location
    USA - NY
    Posts
    2

    Roof material ripped off driving down the highway

    We have a 2018 Heartland Trail Runner 34SLE. Coming home this weekend the rubber roofing material blew off all the way back to the air conditioner and even ripped off the antenna! Has anyone ever heard of this?? I tried calling the dealer about this and the other issues we have had after only three years with the camper (had to replace tires, window seals all shrunk, leak in the front; heater was broke and had to replace the circuit board, leaf spring cracked and had to be replaced, now have a window leak) but they said that there is nothing they can do because it is out of warranty and have to call Heartland. I just can’t comprehend why the roof would blow off after only three years, we even sealed everything this spring! The dealer said it would be $6-8k to repair I was just so floored.

  2. Print this Post   #2
    Senior Member wdk450's Avatar
    Join Date
    May 2008
    Location
    USA - CA
    Posts
    5,708

    Re: Roof material ripped off driving down the highway

    There have been reports over the years of the rubber roof material not being glued down properly, forming a huge bubble on the roof, and sometimes coming off.

    I would call Dicor (rubber roof supplier), and Heartland Service (with your VIN ready) . Have pictures ready to e-mail. Dicor Products2965 LaVanture Pl. Elkhart, IN 46514 Toll Free: 800.837.2059 I am thinking Dicor's warranty is something like 3-5 years.
    Heartland RV;s Service: 877-262-8032. Heartland has been known on occasion to fix things under a courtesy "extended warranty".


    Officially, you are supposed to go up on the roof and inspect the roof and all caulk sealing EVERY 90 DAYS to keep the warranty in force.

    Good Luck!!!

    If you HAVE to replace the roof, check my post #5 on this thread and the links to other threads there: https://heartlandowners.org/showthre...9-Roof-reseal?
    Bill Knight KJ6TBE
    Retired 40 Year Hospital Biomedical Electronics Technician
    Former State Chairman (2000) California Medical Instrumentation Association (CMIA)
    2008 Bighorn 3670RL
    My Bighorn Upgrades
    See:
    https://docs.google.com/document/d/1...it?usp=sharing


    2004 Dodge RAM 3500 Cummins 5.9
    B-D Exhaust Brake
    Ride Rite Air Bags
    Valvoline 15-40 High Mileage Diesel Oil
    XDP Diesel Power Plus Fuel Additive

    At a Thousand Trails in Southern California

    21 Heartland Rallies I Have Attended
    See: https://docs.google.com/document/d/1_PRxlhCp1l7IXgiVIBJmCtX3viJ9NaykR8_b81W9CVU/edit?usp=sharing

    Thousand Trails Elite Membership

    Support this Forum! Join the Heartland Owners Club at the "Owners Club" Tab at the top of this Page!!!
    Remember The USS Liberty . . . Read: http://www.lewrockwell.com/orig/margolis12.html
    "The truth sounds like hate to those who hate the truth"

  3. Print this Post   #3
    Moderator danemayer's Avatar
    Join Date
    Jul 2010
    Location
    USA - CO
    Posts
    19,910

    Re: Roof material ripped off driving down the highway

    Hi LScott88,

    Welcome to the Heartland Owners Forum.

    Having the rubber roof completely detach and blow back from the underlying wood is a new one on me. I can think of 2 possible explanations: 1) That is was not glued down properly in the first place. If so, it's probably been pulling up more and more every time you towed the rig and it finally completely separated. 2) If there was water intrusion, the water would have weakened the glue, allowing the membrane to separate.

    Even though long out of warranty, if it's the former cause, there's a chance Heartland might grant a goodwill accommodation and fix the roof for you - perhaps at the Retail Service Center in Elkhart, IN. If they think it's due to water intrusion, they'll probably point to the maintenance schedule in your trailer manual and leave it to you to get it fixed.

    On Monday, call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. Calmly explain the roof situation and ask them for their opinion on what may have caused it. Let them do most of the talking. Ask for suggestions on how to fix it. The last part of the discussion you can ask if perhaps Heartland would help with the repair.

    The prior history of various parts failures is a distraction to your main conversation. I'd recommend you leave that out of the discussion.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • Goodyear G114 17.5" tires
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Sailun Terramax A/T 4S, 235/80R -17. 5 Tires
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS


    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

  4. Print this Post   #4
    Senior Member
    Join Date
    Oct 2011
    Location
    USA - IN
    Posts
    1,289

    Re: Roof material ripped off driving down the highway

    Last fall I was on I69 here in fort Wayne, and saw a SOB (couger) fifth wheel going down the road heading south for the winter. The entire front roof material from the cap to the first air conditioner was flapping in the breeze, as it was going down the highway at 60 MPH! It looked like the roof material wasnt glued down in that area. I am sure the owner didnt have a clue it was happening. So yes.... I have seen such a thing live and in person.
    2015 Landmark Ashland 365
    2014 RAM 3500 Laramie Long Horn, HO diesel dually, 3.73, AISIN
    2013 Big Horn 3260RS (sold)
    2011 Elkridge 26RLSS(sold)

  5. Print this Post   #5
    Senior Member
    Join Date
    Aug 2009
    Location
    USA - FL
    Posts
    1,556

    Re: Roof material ripped off driving down the highway

    On a Hitchiker I owned, the factory did not apply the glue correctly around the front a/c which caused water to leak in slowly. Eventually the glue loosened up the front roof material causing a lot of damage. What was nice is that they admitted it was their fault and paid the $9200 to the dealer to put a new roof on. Hitchiker was family owned and made quality trailers. They were forced out of business they could not compete with what the owner called the Indiana Group.
    08 Ford F350 SRW
    13 Big Horn 3055RL
    1 wife 1 dog and me

  6. Print this Post   #6
    Junior Member
    Join Date
    Jul 2020
    Location
    USA - NY
    Posts
    2

    Re: Roof material ripped off driving down the highway

    thanks, this advice is helpful!

    Quote Originally Posted by danemayer View Post
    Hi LScott88,

    Welcome to the Heartland Owners Forum.

    Having the rubber roof completely detach and blow back from the underlying wood is a new one on me. I can think of 2 possible explanations: 1) That is was not glued down properly in the first place. If so, it's probably been pulling up more and more every time you towed the rig and it finally completely separated. 2) If there was water intrusion, the water would have weakened the glue, allowing the membrane to separate.

    Even though long out of warranty, if it's the former cause, there's a chance Heartland might grant a goodwill accommodation and fix the roof for you - perhaps at the Retail Service Center in Elkhart, IN. If they think it's due to water intrusion, they'll probably point to the maintenance schedule in your trailer manual and leave it to you to get it fixed.

    On Monday, call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. Calmly explain the roof situation and ask them for their opinion on what may have caused it. Let them do most of the talking. Ask for suggestions on how to fix it. The last part of the discussion you can ask if perhaps Heartland would help with the repair.

    The prior history of various parts failures is a distraction to your main conversation. I'd recommend you leave that out of the discussion.

  7. Print this Post   #7
    Founding Texas-West Chapter Leaders TravelTiger's Avatar
    Join Date
    Aug 2008
    Location
    USA - TX
    Posts
    8,688

    Re: Roof material ripped off driving down the highway

    I’ve seen this happen on various RVs as we’ve traveled. Not sure the cause, but I can recommend FlexArmor Spray on roof, you’ll never have to worry about the rubber again!


    Sent from my iPhone using Tapatalk
    Erika Dorsey
    Founding
    Texas - West Chapter Leader
    Erika & Tony with two traveling cats, Mambo and Tango
    2016 Big Country 4010RD
    2010 ElkRidge 34QSRL (gone)
    2008 NorthTrail 21FBS (gone)
    2016 GMC Sierra SLT 3500 crew cab, long bed, DRW, 4X4
    B&W Companion 20K hitch, Reese 5th Airborne Pin Box, 507 TST, Torklift Glowstep Revolution Steps,
    MorRyde SRE4000, Winegard Trav'ler, Furrion High-Speed Observation Camera, SmartPlug 50amp Connector
    Visit our blog at http://mammothtravels.blogspot.com/
    HOC #1733


  8. Print this Post   #8

    Re: Roof material ripped off driving down the highway

    More than 30% of the Heartland Terry Classics (only 750 made2017-2019) have had this issue. Any where from first trip out to a few months into ownership.

    Ours tore off and was repaired twice by dealer before we were “out of warranty “ then we had to fix it ourselves.

    My opinion is the rubber roofs were a bad idea. I continue to patch rips from tree limbs. It doesn’t take much.

    What’s a shame is Heartland won’t stand behind the issue, but if you get an aftermarket roof installed they will give you a warranty, some a lifetime warranty!


    Sent from my iPhone using Tapatalk
    Bobby and Genee
    San Jose, Ca


    2018 Heartland Terry Classic V21

    2006 Chevrolet Duramax Dually

    Follow all the Terry Classic V21 adventures at:
    https://www.facebook.com/Terry-Classic-V21-by-Heartland-175194559719464/

    Heartland Northern California Chapter Rally: Jackson, CA - 9/28/2017 to 10/2/2017
    Heartland Pacific Region Rally: Jackson, CA - 9/19/2018 to 9/24/2018

  9. Print this Post   #9
    Senior Member wdk450's Avatar
    Join Date
    May 2008
    Location
    USA - CA
    Posts
    5,708

    Re: Roof material ripped off driving down the highway

    Quote Originally Posted by davescounry View Post
    To the OP, very curious what you find. Literally same thing happened to me today going KC to Branson. 2018 Trail Runner 22 sle. Pretty far from home and not sure how I will get back, plus supposed to leave for a week in CO in exactly two weeks.

    Any know where to find my VIN?
    VIN should be stamped into the metal near the hitch, on an external sticker on the front Off Door Side of the RV, on a sticker inside a kitchen cabinet, on your registration and title documents.

    Could you tie the loose membrane down with either strong duct tape (Gorilla) or get a staple gun, and fix the staple holes in the roof repair?
    Bill Knight KJ6TBE
    Retired 40 Year Hospital Biomedical Electronics Technician
    Former State Chairman (2000) California Medical Instrumentation Association (CMIA)
    2008 Bighorn 3670RL
    My Bighorn Upgrades
    See:
    https://docs.google.com/document/d/1...it?usp=sharing


    2004 Dodge RAM 3500 Cummins 5.9
    B-D Exhaust Brake
    Ride Rite Air Bags
    Valvoline 15-40 High Mileage Diesel Oil
    XDP Diesel Power Plus Fuel Additive

    At a Thousand Trails in Southern California

    21 Heartland Rallies I Have Attended
    See: https://docs.google.com/document/d/1_PRxlhCp1l7IXgiVIBJmCtX3viJ9NaykR8_b81W9CVU/edit?usp=sharing

    Thousand Trails Elite Membership

    Support this Forum! Join the Heartland Owners Club at the "Owners Club" Tab at the top of this Page!!!
    Remember The USS Liberty . . . Read: http://www.lewrockwell.com/orig/margolis12.html
    "The truth sounds like hate to those who hate the truth"

  10. Print this Post   #10
    Moderator danemayer's Avatar
    Join Date
    Jul 2010
    Location
    USA - CO
    Posts
    19,910

    Re: Roof material ripped off driving down the highway

    davescounry posts moved to a separate thread that he started, here.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • Goodyear G114 17.5" tires
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Sailun Terramax A/T 4S, 235/80R -17. 5 Tires
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS


    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

Similar Threads

  1. 2013 3010RE Roof Water Leak. What is the Roof material ?
    By GoPackGo in forum Steps, Ladders, Roof, Finish, Decals & End Caps
    Replies: 4
    Last Post: 09-12-2016, 01:56 PM
  2. Roof material
    By KnightsWatch in forum Prospective Owner Questions
    Replies: 4
    Last Post: 04-11-2013, 02:55 PM
  3. Different Roof Material????
    By f250dieseldad in forum Steps, Ladders, Roof, Finish, Decals & End Caps
    Replies: 2
    Last Post: 01-21-2013, 07:19 PM
  4. Rubber Roof Material
    By Smokeater in forum Steps, Ladders, Roof, Finish, Decals & End Caps
    Replies: 4
    Last Post: 11-12-2011, 12:40 AM
  5. roof material?
    By timbuktu in forum Steps, Ladders, Roof, Finish, Decals & End Caps
    Replies: 5
    Last Post: 04-11-2011, 09:51 PM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •