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Thread: Big County 3902FL crack above kitchen slide

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    Junior Member MRisner's Avatar
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    Big County 3902FL crack above kitchen slide

    Upon inspecting our 2019 3902FL noticed a crack above the kitchen slide. 20200812_142705.jpg. Leave for the winter in Florida in mid October. Has anyone else encountered this kind of structural issue?





    Brian and Michele Risner
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    Re: Big County 3902FL crack above kitchen slide

    No, but definitely contact Heartland as you have a three year structural warranty. This should definitely be covered.
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    Senior Member Jesstruckn/Jesstalkn's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    Yes call heartland.
    Our friends took there rig back to Heartland factory to have this same issue fixed on there 2014 Landmark

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    Re: Big County 3902FL crack above kitchen slide

    Quote Originally Posted by MRisner View Post
    Upon inspecting our 2019 3902FL noticed a crack above the kitchen slide. 20200812_142705.jpg. Leave for the winter in Florida in mid October. Has anyone else encountered this kind of structural issue?
    Yes just repaired our Road Warrior in June/July this year. We went to Affinity RV Group in Goshen, Ind. Our Road Warrior is a 2018 and Heartland did step up and pay for the repair for the crack side wall. We were there for 10 days and had some other items taken care of while this was going on. We full time and they had us stay in the rig for the time being repaired, except one night when they took our slide out for repairing floor.
    But just doing the crack took 3 days total, allowing for drying, painting, clearcoat.

    Here is a link to their place:
    https://affinityrvgroup.com/

    Point of contact is April, Joanna and another person in the office is Skylar.
    Boss man name is Rod.
    If you call tell them David & Stephanie said Hi.

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    Junior Member MRisner's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    Quote Originally Posted by maldds1981 View Post
    No, but definitely contact Heartland as you have a three year structural warranty. This should definitely be covered.
    Thanks. we emailed them the photos they requested and waiting for them to call back now!

    - - - Updated - - -

    Thanks for the feedback!

    Quote Originally Posted by Jesstruckn/Jesstalkn View Post
    Yes call heartland.
    Our friends took there rig back to Heartland factory to have this same issue fixed on there 2014 Landmark

    Sent from my SM-N950U using Tapatalk
    - - - Updated - - -

    Replied to your PM..appreciate this feedback!
    Quote Originally Posted by david-steph2018 View Post
    Yes just repaired our Road Warrior in June/July this year. We went to Affinity RV Group in Goshen, Ind. Our Road Warrior is a 2018 and Heartland did step up and pay for the repair for the crack side wall. We were there for 10 days and had some other items taken care of while this was going on. We full time and they had us stay in the rig for the time being repaired, except one night when they took our slide out for repairing floor.
    But just doing the crack took 3 days total, allowing for drying, painting, clearcoat.

    Here is a link to their place:
    https://affinityrvgroup.com/

    Point of contact is April, Joanna and another person in the office is Skylar.
    Boss man name is Rod.
    If you call tell them David & Stephanie said Hi.





    Brian and Michele Risner
    plus fur babies Schatzie & Ruger

    2019 Heartland Big Country 3902FL

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    Junior Member MRisner's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    How long did it take to get Heartland to approve taking your rig to Affinity, or did you talk to Affinity on your own? We are still waiting for Heartland to get back to us. We sent them everything they asked for. Followed up a week later and Tim told us he elevated. Emailed Tim last week, and he never responded, and called today and left him a voice mail. We head south for the winter in October so really hope to get this done sooner rather than later.


    Quote Originally Posted by david-steph2018 View Post
    Yes just repaired our Road Warrior in June/July this year. We went to Affinity RV Group in Goshen, Ind. Our Road Warrior is a 2018 and Heartland did step up and pay for the repair for the crack side wall. We were there for 10 days and had some other items taken care of while this was going on. We full time and they had us stay in the rig for the time being repaired, except one night when they took our slide out for repairing floor.
    But just doing the crack took 3 days total, allowing for drying, painting, clearcoat.

    Here is a link to their place:
    https://affinityrvgroup.com/

    Point of contact is April, Joanna and another person in the office is Skylar.
    Boss man name is Rod.
    If you call tell them David & Stephanie said Hi.





    Brian and Michele Risner
    plus fur babies Schatzie & Ruger

    2019 Heartland Big Country 3902FL

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    Senior Member wdk450's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    You know, a big factory recall at Heartland was revealed last week, and this may be taking all of the service department's attention right now.
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    Senior Member Jesstruckn/Jesstalkn's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    What was the big recall ?

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    Founding VA Chap Ldr (Ret) boatto5er's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    Quote Originally Posted by Jesstruckn/Jesstalkn View Post
    What was the big recall ?

    Sent from my SM-N950U using Tapatalk
    Recall notice in the RV Travel Newsletter I subscribe to.

    Heartland Recreational Vehicles, LLC (Heartland RV) is recalling 1,168 model year 2019-2021 Cyclone and 2020-2021 Bighorn Traveler travel trailers. Due to insufficient bracing, the front landing legs may buckle and collapse while the trailer is parked.

    If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury or death.

    Remedy
    Heartland will notify owners, and dealers will install a jack bracket to reinforce the landing legs, free of charge. The manufacturer has not yet provided a recall schedule. Owners may contact Heartland customer service at 1-877-262-8032.


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    Moderator danemayer's Avatar
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    Re: Big County 3902FL crack above kitchen slide

    Re: the recall: "dealers will install". Procurement is probably working on getting a supply of brackets. The factory is probably not tied up at all by this recall.


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