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Thread: Wrong under rated axles

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    Junior Member
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    Wrong under rated axles

    2018 Heartland Fuel 335 w/25k miles in tow. I’m wearing tires & bearings out. Dry weight is 13,500lbs. GVWR is 17000lbs. Just pulled the hubs to replace bearings & install new tires and discovered to my horror the trailer came from factory with 6000lb axles. The placard on the rv says 7000lb axles but this is not the case. As the rv sets with empty weight it is overloaded on the factory axles. Bought this trailer new in 2018 and never had a reason to check or doubt the factory axles since Heartland says its supposed to have 7k axles. Never any road damage and never overloaded but both tandem axles are bent from normal use because they are only 6k axles.

    Anyone else ever ran into this issue?
    Last edited by mwatts0088; 1 Day Ago at 02:27 PM.
    2017 6.7 Ram 3500 LB SRW Longhorn
    Anderson Ultimate Hitch.
    2018 Heartland Fuel 335 ToyHauler.

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    Moderator danemayer's Avatar
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    Re: Wrong under rated axles

    There's a label on the axle with Lippert or Dexter information that will precisely identify what you've got. If it says 6,000 lbs. (not something like 6,000-8,000 lbs), I'd have a picture of the label ready to email and call Heartland Customer Service at (574) 262-8030 or (877) 262-8032. Have your VIN # ready. They'll want to see the picture.

    If the wrong axles were installed, I'm sure Heartland will pay for replacements. And they may also agree to buy you new tires or reimburse the expense of low mileage replacements.

    The first thing to do on the phone is try to reach agreement about what axles are supposed to be on the trailer. Once they agree they're supposed to be 7,000 lb., then it's a short step to get agreement that they actually installed 6,000 lb. axles. And from there, it should be a simple matter to gain agreement for Heartland to correct the situation.

    Keep in mind that axle manufacturers (and other companies) sometimes save money by using the same part in more than one application. It's possible that Lippert or Dexter may have manufactured a 7,000 lb. axle and sold it with 2 different labels, one 7,000 and one 6,000. Even so, I would think that the label on YOUR axles should match the application. Even if it is the same actual metal, you may be able to get a replacement based on the label.


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