We just got back from the factory and couldn't wait to share our experiance. 1st of all, we couldn't of timed it any better, our unit was just rolling to the final area, we were able to go in side and visit our new home/baby. I was completely overwelmed by this, the workers were TERIFFIC !! and very accomadating, they said if I noticed anything that wasn't right they would fix it immetiatly. I thought that was GREAT, I noticed one thing and the guy got right on it and fixed it. I was totally impressed !! Tim Koffman walked us back and he was GREAT, making sure we were happy. I just had to write this, you read some much bad things on this forum, I thought it would be refreshing to hear something positive. We look to take delivery next week, and in hopes of being a proud loyal owner of a Heartland product. All indications as of this writing is I'm very IMPRESSED !!