service

Hi everyone! I just purchased a 22 bighorn traveler , of course no warranty even though it was owned less than a year (red flag?). I see soo many reports of failures and quality issues with heartland, I thought they were well made? Does anyone here have anything good to say or should I be...

I know this is probably a dumb question, but I'd really like to get a service manual for my North Trail 21RBSS. Not an owners manual, but a service manual, similar to the Chilton manuals for cars. Anybody know if this exists and where to find it?

This is a general question about having your RV serviced and repaired when necessary and would like your opinion. I purchased my current RV about two weeks ago. I, like so many, did a lot of research prior to this to get the best price for the model we wanted. After about 10 days, I selected...

I'd posted comment on a problem I was encountering with cabinets earlier this year here. Now I want to pass my appreciation to HL Warranty Service Department for the collaboration and approval for labor hours to repair the drawers. I called the department to pass along my thanks as well, and...

Good afternoon, I am in the market for a Bighorn RV and it seems that Explorer USA is the only dealership in my area San Antonio/New Braunfels Texas that carry the Heartland line. I have searched the Board and found a couple of threads referring to the Explorer USA dealership mostly good but...

I bought my Cyclone 3800 about a month ago and need to take it in to have some warranty work done. It is just small repairs like the hydraulic cylinders that hold the storage door open and non-working locks. I am looking for a good reputable service department in the Houston area that would...

We just ordered a new ElkRidge that we will be storing permanently near a campground we have a share in. We will not be towing it and don't have a tow vehicle (it will be placed for us on a campsite when we call.) All the Heartland dealers in the area have gone out of business. Have I got...

Hello all, I've updated the Heartland Owners Gallery to function properly again with the new forum software. The link is under the 'Tools' menu item above if you've not been. Thanks, LK

The Big Horn dealer listed on your web site, La Mesa RV in Mesa, Arizona will not perform warranty service unless the 5th wheel was purchased from them. They said that Heartland did not pay their warranty bills! Would you care to comment? How is one supposed to get something repaired under...

Greetings from Hondo, TX. :cool: It seems like our "Nest" has a secret life as a "money pit". We're constantly having to decide between repairs.....maintenance......or upgrades! :confused: If there's not something that needs to be fixed, then it must be time for some kind of maintenance...

Who is the regional Service Manager for Utah. I have a couple of unresolved factory issues with my 08 3010 that have never been addressed because of no factory approval. One of them is the water tank tank that won't drain properly. I had an odor in the tank so I chlorinated it 1.5 gallons of...

Just got our first Laptop and Verizon Wireless Hookup, I called our land line ISP and they told me that I could keep my email with them for a charge$$ or use a free web base Email. I was wondering if anyone could offer a sugestion on a web base Email account. Thanks :confused:

Eric McDaniel and Heartland came through again for me yesterday. I had my unit out at Midwest Custom RV in Elkhart for some warranty work. Some of the items that needed to be done go back to when we first purchased our unit last April. Now, this is not all Heartland's fault. My first dealer...

We just picked up our BH from the Birch Run, MI facility, where it's been since Sept. 29. No, it didn't take them that long, we were out of town for two weeks and they held it for us. They replaced the Dometic awning motor that died early in September, and resulted in a problem with sending the...

We will need some maintenance done on our BH when we get to the Sl. Louis area, does anyone know of a good RV service in the area. Just need the bearings packed. Thanks

Jim and Angela Hughes at Green Country RV Doctor, Collinsville, OK. did a very professional job of replacing our damaged rubber roof on our 2009 3285RL Big Country. They also added an air conditioner to the bedroom and upgraded the vent in the bath. It was well worth the trip from Mississippi.:)

Please read the following link: http://www.parentdish.com/2009/10/07/little-girl-cant-let-go-as-daddy-leaves-for-iraq/?icid=main|main|dl2|link1|http%3A%2F%2Fwww.parentdish.com%2F2009%2F10%2F07%2Flittle-girl-cant-let-go-as-daddy-leaves-for-iraq%2F This story touched me and I wanted to share...

Not sure if this is the right place to post this, but i wanted to express my dis-pleasure. We bought our 2010 sundance about 5 months ago. After only a few uses of the stove top, the paint on the stove top grate started coming off and the grate now has rust and corrosion on it. my servicing...

I am one of those people who drove 1200 miles to save 5 figures on the price of my Big Horn. After reading the reports on the forum about dealers not working on units if you didn't purchase from them I thought I might be in trouble. A couple of weeks ago I called Lone Star RV who is a new...

Just wanted everyone to know that I received outstanding service from ExploreUSA RV supercenter at 3115 S.W. Loop 410 in San Antonio, Texas. The service Manager Terri Golla took care of our problems .We purchase our BH 3610 from the RV center in Elkhart.She gave no indication that would help...

How long should I wait for the prep service on my new 3500RL. I bought a new unit last week and today I was told the unit will be scheduled to be ready for the end of the month (the service department told me they were setting the schedule today or it would be delayed even more. I have insured...

Just thaught I would let everyone know that Midwest has great customer service. Back in april on our second trip with our new Bighorn 3410 the 1/2 time oven wouldnt work. When you opened the door the light came on inside, but keypads and display did nothing at all. Niki made a call to Midwest...

Have you changed your address, phone number, email, RV etc.? When you joined the forum, did you supply only minimal information? Below are links you may visit now to take care of it all: Forum User Profile Updates: //heartlandowners.org/profile.php?do=editprofile Heartland Customer Service...

Those of you that live in the Redding area are all aware that Dan Gamel closed. Are you also aware that a new Dealership has opened in the same location? B&B RV opened about 2 weeks ago and they are Heartland Dealers and Service. I have been the twice since they opened and they opened and they...

On our maiden voyage with our new BC we had an issue with the door side poor light......I was able to make a simple repair, but considered it only temporary. I needed a quad switch to replace my existing triple switch set up to make the permanent repair. Thanks to a member of the Heartland...

just got in the mail a service contract offer from Dometic, just want to get the general consensis on this. As a rule, I generally don't buy service contracts, but was wondering what everyone thinks of this. Refrigerator 1year $73, 3 year $189 Air Conditioner 1year $49, and a 3 year for $130...

Jim Fenner, Ron Price and other personnel are to be commended for the outstanding job they did in repairing our camper. We thoroughly enjoy our Sundance XLT 245RL and recommend it as a short lightweight unit. James & Norma Hazel Russellville, Arkansas :)

As some of you know, Lippert provided a free service to all rigs at the Rally. They inspected all rigs at the fairgrounds and wrote a report on each one. We for one had to have our leaf springs replaced because our original ones were “flat” per Lippert. They replaced them at no charge. To be...

Well before the Rally started in Goshen we dropped off our Landmark to get some warranty items attended to and some customizations done. Randy and Rhonda at RV Capital Service Center were very friendly and helpful. They greeted us when we arrived and we went through my short list of items. I...

Thank you, thank you, thank you, I have been visiting with so many people pre-Rally and everyone I talked with have been praising the service crew. They couldn't say enough about how responsive they have been, how curtious all the crew have been. A lot of newbies to the rally have been...

Sometimes things work great. Monday I found I had a problem with our air bed. Thought I would call my local dealer for some advice,thats all wanted. Before I could explain I was ask if I bought the unit there.:mad: Said no and thanks anyway. Was not going to go through same problems as last...

Gang: I found the Duo-Therm Service manual here: http://bryantrv.com/docs2/docs/acservice.pdf BTW this Bryant RV site is a treasure trove of other RV appliance manuals.

We picked up our 09 2900MK back the first of Nov.08. Our PDI was done on a somewhat cool morning so we did not notice the a/c, and everything else looked good. On our first outing we turned on the A/C, it did not cool. We had a few other things come up and thought since we are taking it in...

FOR IMMEDIATE RELEASE February 20, 2009 Stimulus Bill Provides $198 Million for Filipino Veterans Congress Recognizes World War II Service WASHINGTON – Secretary of Veterans Affairs Eric K. Shinseki announced a new benefit for Filipino Veterans who aided American troops in...

Hello All, I just had a very good experience and wanted to share. It started out bad when the left arm on my air/sofa bed broke. Initially I thought some screws had pulled out but when I removed the arm I found the mounting boards had cracked. I sent a message to Flair including pictures late...

It's time to change the oil on my onan 5500, has anyone tried anything other than onan oil, I would really like to go syn..mobile 1, royal purple,something along that line... has anyone gone this route

Hello everyone I own a Sundance 2998RB, Today was supposed to be the day that all of my warranty issues were to be finally completed. However, it turned out at the end of the day with me being upset, frustrated, and misled. When the warranty clerk calls and "says your parts are in" and what...

Yesterday i stop at RV Station, in Cleaveland, TX. Talk to a service man and was very happy with some suggestion he made. I think they are a Hartland Dealer. Next time my unit needs some serivce I will give them a try. Also fill up at the Chervon Station, Diesel $2.03 9/10. thought that...

You lucky little devil, you. I got info on that situation too. It's a little more convuluted. But, the VA has a plan! Non-Service disabilities can be covered...and you may qualify for a VA pension, too.

Do any of you fulltimers use a Mail Forwarding Service? Or does anyone have and suggetions :confused:. Thank you Tankie