Having "Issues" getting internet service to work in 2020 Bighorn 32 GK.

Saleen05

Member
Hi All, My wife and I recently purchased a 2020 Heartland Bighorn Traveler 32 GK. We were originally going to take a nice long, well-deserved, vacation this year, and then things changed. We ended up selling our current home in Pinetop, AZ and have started the process of building a new "Barndominium" nearby. Instead of the vacation, we are now going to be living in the 32 GK for several months while we are building the new place.

The RV village we were lucky enough to find a spot open has high-speed internet in the park. Its delivered to each spot via co-ax, (RG6), and is the same service that we had'have at our home we are selling. It's provided by SparkLight, which used to be CableOne here in eastern Arizona.

Here is my issue; I have a new RG6 cable that I connected to the outlet for service and connected the router we have been using at the home that is being sold. Its the very one I'm sending this post out on right now. It works fine. I first connected the modem/router to the cable directly and plugged it in to verify that the system actual does work. It does, I have both internet connectivity and wifi. However, this is still OUTSIDE the 32 GK. I have tried to connect the internet delivery cable to the "CATV INPUT" and then connect the router inside to every co-ax connection behind the TV in the lounge and it would not bring the internet service inside.

I tried it in the bedroom, also, and still had no internet connectivity. The modem/router will provide the wifi as its a wifi router, but there is not connection to the internet.

I then tried the Satellite Coax connections and still got nowhere.

Has anyone had this issue, or been able to make a cable internet connection and have a modem/router work on any of the coax connections in their coach?

Any and all suggestions would be greatly appreciated.

Thanks!

Steve C. (Saleen05)
Eastern AZ
2020 Bighorn Traveler 32 GK
 

danemayer

Moderator
Staff member
Hi Steve,

I seem to remember 6 or 7 years ago having Comcast cableTV and internet in the trailer. But I don't remember what wiring I used. I don't know that the cable connection will work for you as it goes through the signal booster which may not pass the internet signals. Not sure about the satellite wiring as I probably had that going to the Directv receiver.

I may have used flat coax cables that go through a window.
 

TravelTiger

Founding Texas-West Chapter Leaders-Retired
One of the Rv parks we lived at briefly had Comcast Cable Internet available. I just routed the cable from their connection up through the corner of a slideout, then to my router. Worked great! When we traveled, we did have to remove the cable before retracting the slide.


Sent from my iPhone using Tapatalk
 

Saleen05

Member
One of the Rv parks we lived at briefly had Comcast Cable Internet available. I just routed the cable from their connection up through the corner of a slideout, then to my router. Worked great! When we traveled, we did have to remove the cable before retracting the slide.


Sent from my iPhone using Tapatalk


Thank you! I'll try that!
 

Saleen05

Member
Hi Steve,

I seem to remember 6 or 7 years ago having Comcast cableTV and internet in the trailer. But I don't remember what wiring I used. I don't know that the cable connection will work for you as it goes through the signal booster which may not pass the internet signals. Not sure about the satellite wiring as I probably had that going to the Directv receiver.

I may have used flat coax cables that go through a window.


Thank you! We will keep this in mind also!
 

JohnDar

Prolifically Gabby Member
Thank you! We will keep this in mind also!

Not familiar with your trailer's layout, but could you fish a cable from your UDC to where you want the router and dedicate it for your internet connection? If your gear is wireless, the router can be almost anywhere in the rig. When we had the Bighorn, I used a wireless Verizon MiFi device for internet, rather than relying on the CG's limited free WiFi.
 

Bob.jr

Well-known member
I just recently dumped Directv, and installed Spectrum.
I used the same cable ,but had to replace ALL of the rg6 fittings to get a better signal. Now it works great.

Sent from my SM-G781U using Tapatalk
 

RickL

Well-known member
I just recently dumped Directv, and installed Spectrum.
I used the same cable ,but had to replace ALL of the rg6 fittings to get a better signal. Now it works great.

Sent from my SM-G781U using Tapatalk

So my question is, is Spectrum hard wired or internet based service? And I’m assuming you don’t spend much time out west especially in mountainous areas then?
 

Bob.jr

Well-known member
Spectrum is hard wired and comes with a modem and router which gives me internet.
What I was trying to say is that your cable fittings may need to be replaced, because it improved the signal.

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Saleen05

Member
Not familiar with your trailer's layout, but could you fish a cable from your UDC to where you want the router and dedicate it for your internet connection? If your gear is wireless, the router can be almost anywhere in the rig. When we had the Bighorn, I used a wireless Verizon MiFi device for internet, rather than relying on the CG's limited free WiFi.


Thanks! I'm going to try to fish the cable into the rig through the slide out as one gentle soul previously mentioned. The issue is that my wife runs an internet business and her primary work computer(s) need to be hard-wired via ethernet cables to the router directly. This because the bandwidth of the wireless is normally less with wifi than with an ethernet connection and the signal strength is quite a bit better, at least for Sparklight. She has to perform some pretty large and onerous tasks on the internet, moving large files around, that generally don't do as well when using wifi.

I was just surprised that the CATV connection on the outside would not deliver the internet to the hookup, nor would any of the satellite connections. I have not toned those cable out to see if they are actually functioning, but seeing as how the unit is not even a year old, it seem unlikely that NONE of them would work. I checked out the HUG and the Owners Manual for the layout of the cables, and they state that the cabling is all RG6 coax, which is exactly the same cabling as Sparklight is using delivering the service to the site, and what I'm using to get the service to the router, however, not one of those outside connections would allow the router to see the internet when the RG6 was connected to the outside connection and then the router was connected inside. Very weird....

Thanks!

Steve
 

Gary521

Well-known member
We had Comcast at a park that we stayed at in Florida. However, I can't remember which port the incoming cable was connected to but it was connected there. We had to go to the local Comcast store and rent the equipment. I suggest that you contact Comcast as you may need different equipment ( maybe not ) but I would contact them anyway.
 

TravelTiger

Founding Texas-West Chapter Leaders-Retired
Thanks! I'm going to try to fish the cable into the rig through the slide out as one gentle soul previously mentioned. The issue is that my wife runs an internet business and her primary work computer(s) need to be hard-wired via ethernet cables to the router directly. This because the bandwidth of the wireless is normally less with wifi than with an ethernet connection and the signal strength is quite a bit better, at least for Sparklight. She has to perform some pretty large and onerous tasks on the internet, moving large files around, that generally don't do as well when using wifi.

I was just surprised that the CATV connection on the outside would not deliver the internet to the hookup, nor would any of the satellite connections. I have not toned those cable out to see if they are actually functioning, but seeing as how the unit is not even a year old, it seem unlikely that NONE of them would work. I checked out the HUG and the Owners Manual for the layout of the cables, and they state that the cabling is all RG6 coax, which is exactly the same cabling as Sparklight is using delivering the service to the site, and what I'm using to get the service to the router, however, not one of those outside connections would allow the router to see the internet when the RG6 was connected to the outside connection and then the router was connected inside. Very weird....

Thanks!

Steve

Cable connections are one thing RV manufacturers don’t do well and don’t test before sending the rigs out, it appears, as I’ve seen literally hundreds of “cable issues” on forums and Facebook for years.

If it were me, and we almost did this, find a convenient place inside to add an exterior/interior plug.


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Bob.jr

Well-known member
My cable company/tech discovered the poor quality rg6 fittings on his meter. He changed out a few which did help and I changed out a few more which helped even more. Some of the fittings were not even tight. All of that causes leakage/signal loss.
Heartlands cable, fittings, and workmanship is not the best.

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travelin2

Pennsylvania Chapter Leaders-retired
We wintered in a Texas park that had high speed fiber optic internet at each site pedestal. We were required to have our own cable (cat 5 or 6) and router. I ran our cable around the slide seal before I opened the slide out the whole way.
Not so sure I’d attempt to use any of the coax preinstalled in the coach
So much more efficient than park WiFi


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Saleen05

Member
We wintered in a Texas park that had high speed fiber optic internet at each site pedestal. We were required to have our own cable (cat 5 or 6) and router. I ran our cable around the slide seal before I opened the slide out the whole way.
Not so sure I’d attempt to use any of the coax preinstalled in the coach
So much more efficient than park WiFi


Sent from my iPhone using Tapatalk


I ran the primary cable from the pedestal in through one of the slide outs and it appears to be working perfectly.

Thanks to all the replied! I greatly appreciate the info!

Steve C.
 

travelin2

Pennsylvania Chapter Leaders-retired
I ran the primary cable from the pedestal in through one of the slide outs and it appears to be working perfectly.

Thanks to all the replied! I greatly appreciate the info!

Steve C.




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wdk450

Well-known member
I would use electrical contact cleaner/restorer on any park side connectors. I know it made a HUGE improvement on the CATV signal at one park I stayed at.
 

uncledon

Her chauffeur
WDK450 (Bill) posted a response to another thread that I was involved in on making connections from outside to inside a coach utilizing the CATV factory wiring, just as you said you tried. Unless I misunderstood his post, the resistance of the coax cables used for TV compared to that used to connect to modems could be why you can get it to work outside, but not in. Just a thought.
 

Fern

Member
Not sure if you or anyone else might find this info useful but I work for a internet provider. The wiring in these rigs may not have good compression fittings and or sucked out.
if you have more then one outlet then there is a splitter somewhere and I would bet money it’s a cheap splitter that will also be a big problem.
take the wall plate off and check your fittings.
 
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