It's not about Jim it's about an involved leader of the club. That is not the Heartland front office. So far not so good. A questionnaire about quality isn't a good start.Change is scary, for some. That's why some people still watch "Gunsmoke" as opposed to adapting to different ideas or concepts. Jim is gone from Heartland, don't expect a "new" Jim. Jim was not the club, the members are the club. In fact, I don't remember Jim attending any of the many rallies in the southwest that I had attended. Let's all get behind this new phase of the Heartland club, stop the blame game, and help generate new ideas and a new direction for our future enjoyment.