Mine looked like that too. The top was all the way in and the bottom was out bout like yours. Had the slide adjusted while in for warranty service, and when the bottom came in farther it damaged the water proof covering on the bottom plywood. I know all they did was tighten that large nut on the hydraulic ram, on that slide to make it pull the bottom of the kitchen slide pull in farther. The slide didnt like that, so I adjusted it back out.