'Lil Guy'
Well-known member
Thanks Dave Willis, the HL Bighorn rep who took a couple of calls from me during the build process of my loaded out 3270RS. Returned my calls before I could hang up.lol Thanks again.
Thanks again to Lone Star RV north location for delivering my 3rd HL product. Rod Chapman is the guy to see. Thanks again for my service tech, Billie Mac. Great job again Billie.
This purchase was a big step for us and our plans for the future, thanks in part to the HOC. We knew what we wanted and to be honest, I was a little worried about pushing my luck. We've had 2 great HL rigs prior to this and with all the problems you see posted, I was a little worried about 3 times being a charm. While on order, I even had pm's telling me to run away form HL products. We new we would stay in the family but the negativity you read puts little doubts in the back of your mind. Needless to say, been a little stressed waiting on our new rig.
Saw it the 1st time Monday with a Wednesday walk through. I'll list the discrepancies and issues at the end of this post. Got there at about 9:AM and Billy had it all opened up and we went over every connection, electrical and water related. Since it was hooked up to water and the fresh tank held water, he showed me that all plumbing was working from city water and the pump. There weren't any issues from the factory that he could find. The hydraulics worked great including slides and 6 point level up. Slides looked great and aligned nicely. Cycled them several times and they were quiet and smooth. This was one of my biggest worries. The areas behind the storage walls where the plumbing and wiring hides was surprisingly clean with the excess wire rolled up neatly. There was a few metal shavings from some drill work that he cleaned up for me before replacing the walls.
Billie and I go back and I asked him how many items he had to fix, tighten or correct before I arrived. He's holding a $100.00 bill of my money and wouldn't lie to me. He said he couldn't find a single problem with the unit. BTW, he's coming to my house Friday after work to hook up my Progressive surge protector. The only reason I'm mentioning the money is the service hands don't make a lot and a tip goes a long way. Every time I go there to buy something I go out and see him.
Sat in my theater seating with a fire flickering and the big screen on and can't figure out why I waited so long. The A/Cs work great and are very quiet. Debbie and I both thought the mattress was a huge upgrade over our last 2 rigs. Man, I've heard some complaints but the woodwork in this coach is really nice. Bottom line is this rig is a keeper and Heartland couldn't have done a nicer job for us. Thanks again to Heartland for the new coach and for the HOC.
Now, on to the problems I found that Billie couldn't.
1) The screen on the side window by the dinette table had a small hole in it. Like someone had poked a pencil in it. Billie said he would fix it and he had a roll of the screen.
2) There wasn't a 2. That was the only issue we found wrong with the coach and it could have happened anywhere. Thanks again to the Heartland Group.
I'm bringing it home before I go to work today. He also reinstalled the cover over my 5th Airborne hitch pin Really looks clean.
Thanks again to Lone Star RV north location for delivering my 3rd HL product. Rod Chapman is the guy to see. Thanks again for my service tech, Billie Mac. Great job again Billie.
This purchase was a big step for us and our plans for the future, thanks in part to the HOC. We knew what we wanted and to be honest, I was a little worried about pushing my luck. We've had 2 great HL rigs prior to this and with all the problems you see posted, I was a little worried about 3 times being a charm. While on order, I even had pm's telling me to run away form HL products. We new we would stay in the family but the negativity you read puts little doubts in the back of your mind. Needless to say, been a little stressed waiting on our new rig.
Saw it the 1st time Monday with a Wednesday walk through. I'll list the discrepancies and issues at the end of this post. Got there at about 9:AM and Billy had it all opened up and we went over every connection, electrical and water related. Since it was hooked up to water and the fresh tank held water, he showed me that all plumbing was working from city water and the pump. There weren't any issues from the factory that he could find. The hydraulics worked great including slides and 6 point level up. Slides looked great and aligned nicely. Cycled them several times and they were quiet and smooth. This was one of my biggest worries. The areas behind the storage walls where the plumbing and wiring hides was surprisingly clean with the excess wire rolled up neatly. There was a few metal shavings from some drill work that he cleaned up for me before replacing the walls.
Billie and I go back and I asked him how many items he had to fix, tighten or correct before I arrived. He's holding a $100.00 bill of my money and wouldn't lie to me. He said he couldn't find a single problem with the unit. BTW, he's coming to my house Friday after work to hook up my Progressive surge protector. The only reason I'm mentioning the money is the service hands don't make a lot and a tip goes a long way. Every time I go there to buy something I go out and see him.
Sat in my theater seating with a fire flickering and the big screen on and can't figure out why I waited so long. The A/Cs work great and are very quiet. Debbie and I both thought the mattress was a huge upgrade over our last 2 rigs. Man, I've heard some complaints but the woodwork in this coach is really nice. Bottom line is this rig is a keeper and Heartland couldn't have done a nicer job for us. Thanks again to Heartland for the new coach and for the HOC.
Now, on to the problems I found that Billie couldn't.
1) The screen on the side window by the dinette table had a small hole in it. Like someone had poked a pencil in it. Billie said he would fix it and he had a roll of the screen.
2) There wasn't a 2. That was the only issue we found wrong with the coach and it could have happened anywhere. Thanks again to the Heartland Group.
I'm bringing it home before I go to work today. He also reinstalled the cover over my 5th Airborne hitch pin Really looks clean.
