Howdy!
So our Cyclone 4000 is almost a year old and we've had very few problems with it as fulltimers. Most of the things I've fixed myself. But warranty about to run out and I had a short list of things so we scheduled a approjntment for early Monday morning. We arrived on Sunday evening and spent the night on the parking lot at Katy, TX Camping World.
Checked in Monday morning and they went to work. Almost everything was completed that day and ghey pulled it out and plugged us into 50amp service. Then things ground to a halt. They had to order a new fireplace bad plug. Hairline cracks int the tub (waiting on Heartland). TV in the TH room had snowy picture from the getgo (we waited two day for a call back from Heartland to tell CW how to fix it). I finally complained to the CW manager about the TV problem and he also was upset as to why they could not dignose a TV problem and had to call Heartland. We finally got TV fixed. Then we got the real blues. The third day Wednesday when they pulled it out for another over night stay I noticed they had damaged out 5er. I immediately reported it to CW. A service manager and asst store manager came out to look at the damage. The damage was to the storage bay door on the road side, and had been caused by them raising the bay door up to high and the door cought on the bedroom slide when they brouht the slide in. Damaged the bay door breaking the latch and cracking the fiberglass, and also damaged the lower part of the slide lip. The first thing CW stated was "are you sure you did not do this damage yourself". I almost could not contain myself. They did finally agree to repair the damage they had caused. So we finally left CW late Friday afternoon. We now have to return to CW for fireplace install, tub repair, and damage repair as they had to order a new bay door. They also stated howed it would not be a big problem due to the full body paint we had as they don't see many with full body paint Cyclones.
"Happy Trails"
Chiefneon
So our Cyclone 4000 is almost a year old and we've had very few problems with it as fulltimers. Most of the things I've fixed myself. But warranty about to run out and I had a short list of things so we scheduled a approjntment for early Monday morning. We arrived on Sunday evening and spent the night on the parking lot at Katy, TX Camping World.
Checked in Monday morning and they went to work. Almost everything was completed that day and ghey pulled it out and plugged us into 50amp service. Then things ground to a halt. They had to order a new fireplace bad plug. Hairline cracks int the tub (waiting on Heartland). TV in the TH room had snowy picture from the getgo (we waited two day for a call back from Heartland to tell CW how to fix it). I finally complained to the CW manager about the TV problem and he also was upset as to why they could not dignose a TV problem and had to call Heartland. We finally got TV fixed. Then we got the real blues. The third day Wednesday when they pulled it out for another over night stay I noticed they had damaged out 5er. I immediately reported it to CW. A service manager and asst store manager came out to look at the damage. The damage was to the storage bay door on the road side, and had been caused by them raising the bay door up to high and the door cought on the bedroom slide when they brouht the slide in. Damaged the bay door breaking the latch and cracking the fiberglass, and also damaged the lower part of the slide lip. The first thing CW stated was "are you sure you did not do this damage yourself". I almost could not contain myself. They did finally agree to repair the damage they had caused. So we finally left CW late Friday afternoon. We now have to return to CW for fireplace install, tub repair, and damage repair as they had to order a new bay door. They also stated howed it would not be a big problem due to the full body paint we had as they don't see many with full body paint Cyclones.
"Happy Trails"
Chiefneon