Sent to Ron Scarberry at Heartland Tech Support
Rig is a 2009 Big Horn 3400RE ID:203247
On Thursday, August 4, we camped overnight at Rocking A Campground (site 71) in Vernon TX. We connected through a TRC 50 AMP surge protector. I woke up about 1:30, No rear A/C. Checked and discovered that the washer, dryer, and all curb side outlets were dead. Front A/C, fridge, microwave, right side outlets were okay. Checked all breakers and all appeared okay. Following morning we spoke to a local mobile RV service who checked the power at site 71 and stated that the power was clean.
At Sam Club road service recommendation we took the rig to TexasRVGuys in Haslet, TX. They checked the electrical system completely and found that the ATS and connected wire were burned. It could be a fire hazard. They could not find the cause of the problem. They replaced the ATS and wiring. All now appears okay. I am enclosing 2 pics that they took.
We are concerned that there may be a serious hazard that could result in a fire and potential death. We are going to post this on the Heartland Forum.
If anyone else has had a similar problem, please let us know. b2healys@gmail.com
PS. We have been told that this is the first problem of this type.
Bill & Bev Healy
Cookeville, TN
Rig is a 2009 Big Horn 3400RE ID:203247
On Thursday, August 4, we camped overnight at Rocking A Campground (site 71) in Vernon TX. We connected through a TRC 50 AMP surge protector. I woke up about 1:30, No rear A/C. Checked and discovered that the washer, dryer, and all curb side outlets were dead. Front A/C, fridge, microwave, right side outlets were okay. Checked all breakers and all appeared okay. Following morning we spoke to a local mobile RV service who checked the power at site 71 and stated that the power was clean.
At Sam Club road service recommendation we took the rig to TexasRVGuys in Haslet, TX. They checked the electrical system completely and found that the ATS and connected wire were burned. It could be a fire hazard. They could not find the cause of the problem. They replaced the ATS and wiring. All now appears okay. I am enclosing 2 pics that they took.
We are concerned that there may be a serious hazard that could result in a fire and potential death. We are going to post this on the Heartland Forum.
If anyone else has had a similar problem, please let us know. b2healys@gmail.com
PS. We have been told that this is the first problem of this type.
Bill & Bev Healy
Cookeville, TN