Scott,
According to the BigHorn construction description on your website, the Flexguard is supposed to have steel bands buried in the plastic. I can't find any steel in my flexguards and both have broken off at the rigid ends.
Are you sure that this product was/is manufactured as described?
If not, what will Heartland do about it? The LIP sheet describing a fix for the Flexguard won't help at all if the product itself is faulty.
Thanks for your involvement in this issue.
Larry
According to the BigHorn construction description on your website, the Flexguard is supposed to have steel bands buried in the plastic. I can't find any steel in my flexguards and both have broken off at the rigid ends.
Are you sure that this product was/is manufactured as described?
If not, what will Heartland do about it? The LIP sheet describing a fix for the Flexguard won't help at all if the product itself is faulty.
Thanks for your involvement in this issue.
Larry