photonanax3
Member
We took delivery of a brand new North Trail 24RBS in late July, 2010 and have taken our baby out 5 times. After the first couple of trips, we noticed that where the wallpaper meets the counter behind the stove and sink, it is starting to buckle and pull away from the wall. So, we took the unit back to the dealer for repair and they had it for 2 wks while we were on a previously scheduled non-trailer vacation. Upon returning home, we found out that the unit had not only NOT been repaired, but the dealer had to "go to bat" for us to get this repaired under warranty and had to provide additional documention and pictures of the problem. It appears the dealer may have to "rebuild" that wall to properly fix whatever is wrong while Heartland may only want to "use a bandaid" to fix whatever is wrong.
Can I count on Heartland to step up and ensure this gets done right or will I be fighting tooth and nail to have the work done properly?
Thanks in advance - Debbie K.
Can I count on Heartland to step up and ensure this gets done right or will I be fighting tooth and nail to have the work done properly?
Thanks in advance - Debbie K.