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View Full Version : Guidelines for posts in the ASK THE FACTORY Forum



jbeletti
02-26-2006, 10:07 PM
As more Heartland products are sold, the Heartland Owners Forum userbase seems to grow at a similar rate.

As such, the sheer volume of questions posted in the ASK THE FACTORY (ATF) forums for the various products has skyrocketed. This has begun to overwhelm the factory and their ability to answer all the questions in as timely and thorough of a manner as everyone would like.

While most of us feel that Scott, Coley and others have done a great job of keeping up so far, we as a user community really need to provide them some relief.

This is a delicate subject to be certain, and I do not wish to diminish the usefulness of the ATF forums, but we may have to compromise somewhat.

To this end, below are some guidelines that I respectfully ask everyone to do their best to adhere to with respect to the ATF forums:


Use the Search (//heartlandowners.org/search.php) feature of the forum using key words for the issue that you seek factory input on as it may have already been discussed.
Contact your or any Heartland dealer (http://www.heartlandrvs.com/dealer.html). Especially for pre-sales questions.
Post your question in a specific forum for your issue (for example, Electrical, Plumbing, General etc.). Often times, several other users will have the experience and/or knowledge to help
Contact other owner/users on this forum via email or Private Message (PM) if you'd rather not post your question/issue in a public location


I'll continue to think on this topic and will revise these guidelines over the coming weeks. If you have any specific input for me on this topic, I welcome that. Please email or PM me.

Thank you,

Jim Beletti
Admin

thodog
06-16-2015, 06:25 PM
Hi Jim - I would like to be able to review some of the owners manuals, but apparently can't until I do several posts. Hopefully, this will count as 1. Thanks

thodog
06-16-2015, 06:26 PM
Hi Jim - this is post 2 - hopefully after this I will be able to review the owners manuals.

jimtoo
06-16-2015, 08:12 PM
Hi thodog,

Welcome to the Heartland Owners Forum.

You just need to go to the "Tools" tab at the top of the page and click there. You will find lots of information there.

Jim M

thodog
06-16-2015, 08:27 PM
Thanks much for the quick response. Much appreciated.

danemayer
06-16-2015, 08:30 PM
Hi thodog,

We also have a number of owner-written User Guides (http://manuals.heartlandowners.org/?man=User%20Guides)and Troubleshooting Guides (http://manuals.heartlandowners.org/?man=Troubleshooting%20Guides%20and%20Tips) in the manuals section (http://manuals.heartlandowners.org/index.php).