The cost is most likely the reason they were not offered originally.
Many of us converted over to the Glowstep Revolution steps and love them. I believe that it would be a deal-breaker for me to buy a new rig with these steps as the only choice.
I would be proactive about this and call Heartland yourself (have your VIN handy) to checkup on the information you get from Camping World. CW is notorious for not following up or flat-out lying to customers about service problems.
Please help me welcome some more new members of the south Texas chapter
Joshua and Hannah Hamilton
Brian and Laramee Tracy
Melvin and Rose Chesnutt
We hope to meet all of them at a rally soon.