Recent content by willie1019

Gosh, Wilson, we sound like twins. The cord on our big blind snapped and the others look pretty bad as well and will not stay tightened! We did get a replacement blind from Heartland but when will the others go?

Doxiecouple, I cannot give you any good news. There is no way to fix the recliners and neither Heartland nor Flair would assist us in any way. In fact, they would not even return calls. The only way we learned they would not help is through our dealer, Rocky Mtn, in Butte, Mt. He tried and...

We have a new Key Largo. Recliners are terrible and should have gone with theater seating. They require a lot of room to recline and then there are no stops so they do not stay reclined, instead immediately begin a slow creep forward. Suggest you put "recliners" in the search engine and you...

Appreciate your thoughts, Bobcat. As I've said earlier, this is our 4th 5er and we were completely satisfied with the furniture in the others. What upsets us about this so much is that they are marketed as a recliner. Well, it does recline but will not stay reclined. They are not very...

Wilson, wish I had good news for you but unfortunately, still just this big silence. Talked to someone at Heartland who said nothing he could do. I asked to speak to someone who could do something and he referred me to his manager who did not call back. He was the same person who had not...

Will do, Wilson. We too had only seen one in Vegas. then did a lot of research and special ordered to get a queen bed from our dealer in Butte, Mt and when we stayed on lot as you did, had no TV and weren't in a relaxing but rather exploring mode so didn't notice the dysfunctional recliners. I...

You were lucky, MT, recliners not worth two bucks if they are the same as our Key Largo dysfunctional chairs! Just saying....

Wilson, thanks for info. Heartland referred us to someone at Flair who has not returned our call, will try again. "Removing heavy springs" does not compute with us so will appreciate follow up from you. On a high end Key Largo, Heartland should have changed their specs to provide a better...

We are half-timers, six months in Mx and six in Idaho. We sold our Alpenlite to buy our Key Largo. It had fantastic recliners, Lane I think, so I guess we had high expectations that these would be as good or better. We frequently speak fondly of our "old" ones which after 5 years, were as...

I hear you, Dan, we are taking a risk. I am basing our solution on several others who say they are great and I have not seen one complaint about them. This fact contrasts to an almost uncountable number of complaints about the recliners (I use that word loosely). At least it's worth a try...

Ange, go into the Key Largo thread and read, in several of them, all of the same problems you describe. And we are just as angry/disturbed as you, rightfully so. You will see our tale of woe in there. I wish I could tell you we've resolved it but after two months of working on this issue...

Just to give an update. The person from, I assume the factory, asked for our VIN # to investigate our issue. To date, no response. Jim, the Director of Client Services, asked for the name when I complained on another blog about 8 days ago. No response. Contacted our dealer, responded that...

Hey, Dave, any luck on your attempt to "tweak." I am assuming not or you would have let me know the good news.

Thanks, Dave. I agree with your IMHO, a recliner which will not stay reclined is ludicrous.

Oops, thought my first reply had been deleted, oh well.