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Just an update. We checked everything, called the installer, called a nephew who is an electrician, and it was..... the surge protector... Thanks for the great advice above; everything we learn helps. Appreciate you all.

Thanks Dave, yup, did that... will call the installer tomorrow. Appreciate your help.

Well, we just had an Onan 5500 genset installed, and it's great, but last night, without thinking, I started the generator while plugged into 110. Now we only have 110 when the generator is running, and not with shore power... What to do?