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This whole thing is beginning to play out like a circus. I am not so sure I would ever recommend either one of these companies again. May 11th email from Dixie: HELLO, JUST WANTED TO LET YOU KNOW THAT WE DID NOT RECEIVE THE SLIDE FACIA WHEN WE RECEIVED ALL THE STILES. WE CONTACTED HEARTLAND AND...

I took the advice of this thread and called Heartland direct. The gentleman on the phone went through his log and it appears Dixie was the one dragging their feet on this one, as well as the one who ordered the wrong color wood replacement. Heartland is expediting the shipment of the correct...

Who is Terry Hayes and is this someone I should contact?

RAL6: just saw your sig line...we too are parents of 4 boys (12,9,6,3). We took our 33bkss on a maiden trip from right oustside New Orleans to Disney World and loved it. WE pull it with a 1500 suburban and it pulled like a dream. We had so much room and never got on top of each other once. That...

From what Dixie told me, the wiper seals on the slides were not sealing properly and let all of the water in. They said they had that issue repaired but were waiting on replacement wood. I just got an email from Dixie today stating that the part will not be in till the 9th of May. I understand...

Bought a brand new 33bkss day after Thanksgiving last year. While in storage realized it had multiple leaks. All of the mdf trim in the living/kitchen area got saturated and expanded and cracked. Brought it back to dealer(Dixie RV) 2nd week of March. Had to go through a long approval process...