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We had a 2012 Heartland RV and got a larger size with the 2013 Cyclone, we tried to connect our satelite to all the ports marked satelite and cannot get any connection, however if we run it through the window and connect directly, no problem. It seems to be an ongoing problem and has been for...

Scottyb, we also have a 2013 Cyclone 4100, did you ever find out how to get the TV off the rack. We also called Heartland & the dealership, they said the same thing about the chain (straps). We are having a problem with getting our dish connected. Linda