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Thanks for the replies, I have been talking to David H. at Heartland and he is the one who has denied my repair claim, he stated that a lot of trailers have soft spots in their floors and that this model has a heat duct in the area and it is a normal condition. Now we checked out another 3110...

This is my first attempt at posting on this forum, but here goes. We did our homework and found Heartland Cyclone was the best around for toy haulers, so we ordered a 2013 3110 HD loaded. We love the trailer and have only used it 3 times this year as its been in the shop for a few months...