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Thanks everyone for your kind comments. I honestly hope to stay somewhat in touch with this great group of people here at the owners forum and will be checking in periodically. It has definitely been a bitter-sweet time, saying goodbye to a lot of close friends and co-workers at Heartland...

Heartland Family and Friends: One thing I know for sure is things change. But that is not always bad. In fact, often times it's good. I have been asked so many times recently about what I am going to be doing that I decided to simply jot it down for anyone who is interested. Yes, I have resigned...

Just a note - the Lafoons are just some of the many "great" people that I have had the opportunity to meet while through Heartland. I remember when they first sent me that picture show to say "thanks!". I can't tell you how much it meant to hear back from them like that. This is why we do...

Jim is right, we didn't have room on those two brochures - but I do think we did pretty good though - advertising the club in a very prominent place on the back covers of five brochures. ST

rcobb, Sorry - not sure why the factory monitor for this thread didn't see your post and yes, jpmorgan gave you the correct advice in pointing you towards our customer service center where we have over 30 men and women at your service to get what ever it is with your overflow vent taken care of...

My goal is to have all of that information on our web site by the end of the month - and some of it should begin to show up over the coming weeks. ST

If the video said that, the sales guy made a mistake. The 15,000 A/C is on option. ST

ReddingScott, To answer your questions: Advantages/Disadvantages of wood roof trusses vs. aluminum trusses. Well, the aluminum ones are lighter - but they are more expensive, especially as the aluminum prices went through the roof in 2007. That was one of the biggest reasons we went to wood...

Yes we introduce our new model changes at the Louisville show, and we take orders from dealers who will begin receiving their new product typically in January/February/March. Is there a slight price difference? Yes. But honestly, it is such a small percentage that it is not that noticeable at...

AEmedic, First of all, thank you for your service for our country over there in Afghanistan! Secondly, regarding the tongue weight of a RAZOR with the generator - I will have to see if I can get that information for you here at the factory - we typically do the tongue weights prior to options...

fishn2dmax - I am pretty sure that this was an oversight on our part. Maybe there was a change order involved in production that was not caught before the sticker was printed for the coach. The correct GWVR for your coach will be 13,000 lb. Call our customer service dept. to get a new...

Axles/Ratings I have emailed engineering to find out what happened. I know that we can get you the right sticker, showing the upgraded the axles. ST

All Heartland Products will be on display at the Tampa Show. The dearer showing them is Longview RV. ST

JEAN-PIERRE, First of all I am sorry that one of the tires on your fifth wheel developed a bubble. Our tire manfufacturers will step up and replace this tire at no cost to you. A bubble is not something they can argue about. You state that "Heartland washes our hands.." This is not correct...

I apologize that some of you had less than stellar plant tours while visiting Heartland. Sometimes, we get caught with our sales guys out of town, and the plant has already left for the day - which leaves us with sales trainees to give the tour. Out the 365 days a year, I think we are...

LSPTpr - call our customer service dept. at 574.262.8030 and they should be able to help you with some paint codes. ST

Honestly, the only real frame issues I have seen have always been the result of something going wrong in the suspension area. We have seen springs that have not worked properly; shackles; axles; tires; even suspension hangers - and all of these can typically be traced back to "side load" where...

Just for the record - I appreciate all of those owners who do their best to jump in and answer questions - even on the Ask the Factory threads - because often you can give a more timely answer and most often you are right on. If we see a wrong answer, we'll be sure to address it, but it just...

Thanks for answering that one for me guys. ST

Heartland Frames/suspensions I am going to to throw some numbers out here - which I know will cause some forum members to criticize me or assume that I am uncaring. I do this, not to minimize any issues that some have encountered, but to try to put everything in perspective (because I think...

Decal Hair dryer is the best way to get it off and you can use mineral spirits or rubbing alcohol to get any adhesive residue off the glass. ST

DeepSky- I'm sorry but beyond what you are hearing from your fellow RVers, I'm not going to venture a guess about an electrical issue without testing the unit and the house to see what is gong on. You can take it to your Heartland Dealer to make sure it's not the coach, but beyond that, we may...

The reason the bedroom is not ducted is because it is a less than 50% option and that extra ducting - if unused - would be a hinderance to cooling the rest of the coach for those who don't have that second A/C. And it's very easy for a dealer to drop in a second A/C if a customer sees a coach...

If you contact our customer service dept. 574.262.8030, they can provide you with a drawing of where to cut your hole.

Here you go... We were on the phone with Jason Lippert last night. He shared with us that their front hitch pin box (shown in the photo on this thread) has been certified by SAE at 19,000 lbs. What you are seeing is a label that they put on them for Canada (CSA) which will only rate them at...

I am trying to find out as well. I'll let you know what I hear today. ST

Wow. I read the comments by their CEO. Wow. The thought that comes to mind is "sour grapes". I guess I would be a little disheartened myself if my company which had been around for as long as they have had been completely passed by - by some start up company that has quickly risen to the #4...

Official Word The refrigerator is not 3-way it is cooled by 120V and Lp Gas only. The refrigerator does not lock out when used in an un-level condition. The only consequence is that it does not cool as efficiently. For maximum efficiency the unit should be operated in a level condition. Please...

Let's face it - California is a big 'ol state. I don't know where you live, but I know that while we have dealers in most of the major markets out there, there are some "gaps" in coverage when it comes to the Landmark product. Those dealers get large territories because of the exclusiveness...

The good news is - for advocates of preventative maintenance such as yourself, you don't have to depend on pencil-pushing (more like keystroke pushing these days..) office dwellers like myself for your answers. I really don't know that answer to your questions - but I am going to tell you that...

Landmarks are hard to keep in stock around the country - mostly because dealers don't stock them like they used to and order them in when people purchase them. We are trying to make them carry more in stock, but it is a tough sell in what has been a slow high end fifth wheel market for the last...

Actually, it is our engineering department that told sales that they either have to make the island cabinet area smaller, or live with the carpet scrunching/flattening out - because any deeper toe kick will cause the cabinetry to be too unstable. FYI ST

For the record, we DO have Louisiana Dealers and are continuing to sign up new ones. Keep an eye on our Dealer Locator on our web site. And feel free to call in and talk to our Cyclone Division sales team about who they have in your area and who they are working on signing up. ST

If you get a chance, read through the forums on this issue and you will find all kinds of owner and factory input. We will work with any of our owners to find a place for them to get warranty work done, even if it is not a Heartland dealer. It is not always possible, or practical, and there...

My fault - from the portion of the quote you posted, I thought it was when people were going around saying that Heartland was no longer making the Landmark. ST

Recheck your thread. That quote was from my addressing the LIE that Heartland was going to discontinue the LANDMARK line of luxury fifth wheels. That is not the case. We never stopped producing Landmarks. This year's version of the Landmark has new designs and features, as well as new...

The NEW Landmark is now hitting the market and it has all new floorplans. Like Jim said, the AUGUSTA and CAPE COD are the first two and we are working on the next two. They are the outgrowth of what is best from our old floorplans, combined with what is new from a hot design standpoint. For...

We don't have a "touch up" paint kit. We can try to track down the metal fabricator to see if they have some sort of touch up paint available. As for the lino, we should be able to get you some of that without too much trouble. Contact our Customer Service Dept. for details at 574.262.8030 ST

The first and best thing to do is work through the system as it is designed, which is to go back to your purchasing dealer. They will physically go through each of your concerns and get with Heartland, email photos, and work out a game plan that includes the shipping of parts and...

The newest Bighorn brochure was printed in either December of January of this past year and is just now going to reprint with some small changes. If you have a brochure with a Bighorn on the front, and what looks like a leather background with some mountains ghosted into it - you have the...