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Thanks Jim, Communication between departments has been the problem all along. I called the numbers you suggested and got action from Heartland only to find it stalled at my dealers end. I think Garry has it in hand now.... time will tell. I wonder how many blame Heartland when the issue is...

Congratulations Jim!! Your the right man for the job, look forward to H.O.O.T too! Barrielou

Is anyone aware that the wood trim in Landmarks will be replaced with a PLASTIC wood finish product now? Our NEW /07 Golden Gate has been damaged and must be replaced.

Here we go... two weeks later and still no parts, I called our Heartland rep for western Canada and hopefully things will get moving.My warranty has ticked away while it sits in a repair shop... I am frustrated!!

She tagged me as well... hopefully this is the only time this happens. Barrielou

Thanks Jim! I am impressed!! I made the call for records etc. to find what was the delay in our parts and repair of our /07 Golden Gate. My questions were answered immediately as well as a call to the repair shop. Time will tell how fast the parts are sent to get this is repaired, but I have to...

In April of 07 we bought our Golden Gate. It has been at the dealer for 2 weeks in April for adjustments. then two more weeks in September and has not left the shop since October 10th of 07. It is now January and we are still waiting for parts. These parts have been ordered, but wrong colors, or...