We have a 2014 Big country that was purchased in February of 2015. In February of 2016 the rear unit (15000 btu) went out. January of 2017 the front unit (13500) went out. Had to send paperwork showing purchase date for warranty to cover replacement. Working with Florida outdoors dealer in...
I had the lower strip split on my 5er. I got the phone number of the manufacture off the internet and called them about where I could get the parts. They sent them to me at my address where I was at.
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