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The dealer worked with us and got us two new theaters seats. Also since the new chairs did not match our couches the dealer has worked with the manufacturer to get us matching couches. I wish you have the same success we did. All this was done with approval of Heartland. Our Dealer was...

I have no problem asking nicely, however, I need a direct number to the department, which will handle it. I don't want to do the merry-go-around on their phone system.

We purchased back in Aug. (and to date have yet to take it out on it maiden voyage because there are repair requirements needed). It is Bighorn 3750FL with the front living space. Since Sep we have been working with Heartland and our dealer to have one of the two theater chairs replaced...

No, it did during the PDI, but the dealer told me it was normal. Can't always trust them salespeople :). I am was reaching out to get a second option.

We purchase a Bighorn 3750FL yesterday (9/9/2016), and the slide (if you are inside facing forward) left hand side when extended and retracted does not come in evenly. the front of the slide starts to move then the back will move. All my other slides come in evenly no (lack of a better term)...