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In follow up - Heartland asked for more pictures from the repair dealer and decided the sags in the roof were due to improperly installed trusses and that the issue could be fixed from the inside. The factory told them to drop the ceiling panels and install a new truss on either side of the...

We have confidence in the repair dealer and they actually come highly recommended by Heartland. Our major concerns are the unknown "trickle down" effects of a repair that extensive (regardless of who performs the job) and, if the roof has craftsmanship issues from the manufacturer, what other...

We placed a call in to Jake Fields at Heartland on Friday afternoon and are hoping to hear back from him today. There have been pictures sent to Heartland by the repair dealer and they are aware of the issues. They already approved 4 hours for the dealer to disassemble the ceiling panels to...

First, the current issue: We have a 2018 Bighorn Traveler 39FL we took finance delivery on in Feb 2018. We were told Friday the entire roof needs to be replaced due to two failed trusses. (there are visible sags both inside and outside) This should be covered under manufacturer warranty, the...