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Well, I'm happy to report that we believe our problem has been resolved. We had a local RV repair company look at it. They used a stud finder that did show studs in the roof of the slide. To confirm, they took some more of the screws out of the end that has dropped so they could see up inside...

John, Your description is exactly what happened. The screw actually came out as well. See attached photo. It is a 3 inch long screw. I've been thinking about the toggle bolt option but if I drill a larger hole up through to put in a toggle bolt, where/what would the head attach to? I certainly...

We're very sorry that your repairs didn't hold. We have had numerous emails with Heartland Service but are no further along other than being told to use a wider screw and put it back in. They also state there's no known issues with other rigs. We asked for and received blueprints for our rig to...

Hello Peter. Thank you for your feedback. We also had major warranty issues with ours. Our factory warranty expired 6 months ago and we assume this will be a major cost for us to repair. I'm curious how your dealer repaired yours. We have a service agreement, but we're pretty sure this is not...

Hopefully these pictures show the issue. One of the pics is of the entire assembly which is 99 inches long. There are lights at both ends of the assembly. The other photo is of the end that has detached. We contacted Heartland Service and they advise to use a larger screw. There is no stud so...

We did think of that. We've had an on-site repair service look at it and he doesn't seem to think that would work. This appears to be a very heavy assembly with a lot of wood and glass. It just seems that the factory would have had more studs throughout to screw into. We may just try a toggle...

We have a 2018 Big Horn 3160EL. The curbside slide has a long wood and light assembly across nearly the entire length of the ceiling of the slide. We drove 1700 miles to winter in Texas and when we arrived, one end of this big light assembly had come unscrewed. There are no studs under this...

Are reservations required for the seminars? There are a couple that we are interested in.