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I apologize for not getting in contact sooner. We were out of the office for the New Year. You can order parts for the Apollo 1/2 time oven directly through Midwest Sales if you have not already done so. You can call us at 800-772-7262 to order. We have the turn table driver (the little brown...

Sorry for the long delay on my response. I had some logging in trouble and I don't have access to this on the weekends. Anyway, if you are having issues please call us at the number below so we can assist you. Some items can take a little longer than 1/2 the time to cook depending on the...

I'm sorry to hear that you are having problems. Did you happen to call in here for any assistance in repairing your unit? We do offer a repair return program, depending on where you are it may or maynot be more cost effective than purchasing a new unit. If you have any questions please feel...

Nell, I want to thank you for working with us. I hope everything did go pretty smoothly. If you have any more problems or questions please do not hesitate to contact us. Happy travels :)

Nell, I would assume the microwave is also in the camper which is stored a long way from home as well. Once you get to the unit give us a call, there are things you might be able to do with out having to remove the micro or replace it. The warranty period on the microwave is 1 year from the...

Tom, I want to thank you very much for that comment. I'm only here Monday through Friday 8-5pm so I am not always able to respond as quickly on the weekend posts. I hope everyone makes use of this forum, and from what I have seen over the past year there has been some really good advice...

There are a few different options we can look into whether you are in warranty or out. If you are out of warranty we will help you figure out the most cost effective resolution to your problem. Sometimes it's not really as bad as you think it is once we get the technician involved. Just give...

Nell, I am really sorry to hear you are having trouble. It would help to know which model of microwave you have. Please give us a call here and we will be happy to help you out. Call and speak with Tammi, she may direct you to our service tech so he can trouble shoot some of these issues...

Carolyn, It seems as though you've had some great people giving you advice. If you haven't found assistance yet, or if you have any other questions, please give us a call at 800-772-7262 we are on Eastern time. Tammi will be happy to assist you with any help. Our tech is also availible to...

I was hoping that someone from my company could respond. I was on vacation last week and I did not have my password with me to log on to reply to you. Please give us a call if you haven't already. Tammi will be able to answer any questions. Thank you!

If you would like to purchase a new oven you can do that through Midwest by calling the 800 number as well. Midwest is the exclusive distributor and reseller of the Apollo units for the RV industry. Walmart sells the units for home use only. Just a little advice, when purchasing online, make...

Bill and Deborah, Glad to see you are interested in the new 1/4 time oven, however, it has not quite hit the market. We are pretty excited about it too. Production has not quite started yet, but we are expecting the unit to be availible sometime this fall. That is not definite, but it is...

Rick and Debbie< Please give us a call regarding your door. It sounds like you have a defective door latch release. It's an easy fix and we will be happy to assist you with that. **not really relevant, but my husband is a civilian firefighter at a local AFB** we were stationed in Tucson...

No problem Mark. I know all you RV owner have loads of paperwork shoved your way when you make a purchase, and many things can get lost in the shuffle. Besides, who wants to really read all that anyway :) I may not respond quickly on the weekends, but Monday through Friday I am logged on and...

This is not exactly an answer to the question above, just more of a FYI I suppose. It is possible that the reason the plate is slipping is because the turn table knob is worn. This is NOT a common problem, but it is possible. I just want to make sure that I make a few points for anyone...

Anita and Wayne, You might want to give us a call. It's possible that your turn table driver (the little brown thing the plate sits on) might be worn down and causing the plate to slide off. Give us a call here and we can help you out with that. Our toll free line is 1-800-772-7262. Thank you.

Mark, I completely understand where you are coming from with this. Actually, in conjunction with Heartland RV a notification is suppposed to be included in the paperwork that you receive when you purchase your RV. We have drafted several copies and to our knowledge they are included in the...

Sorry I have not replied quicker, I was having trouble logging on to the forum. I'm sorry you are having problems, but hopefully I can provide a little help. Unfortunately the spindle is connected to the turn table motor inside the microwave so you can not just replace the spindle. The...

Thank you for that Yianni! We really appreciate the nice feed back. I know we can't always do everything, but we really do want the Heartland customers to have a good experience with us. The repair return process does work pretty well. If the item is not in warranty we can still do a repair...

Ryan, I am sorry for the confusion on this. I am would like to actually know who told you that, if it was someone from Heartland or a dealership. Our process is repair return, that is correct, but the turn around time does not now or has it ever taken 8 weeks to do. Depending on where you...

Yianni, You will want to talk with Tammi, she is our warranty manager here at Midwest Sales. We are not actually Apollo, we just distribute the product to Heartland. We can help you out with any questions you have. We have a tech that you can speak with as well, but Tammi will give you all...

Please give us a call here at Midwest Sales 800-772-7262. We handle all of the RV issues with regards to the Apollo oven. I personally have not heard of this problem, but possibly our technician can help you out if pressing the reset button didn't clear it out. Thanks.

Mr. W.W., I'm not sure where you are getting your information, but yes, we do have replacement parts availible for Apollo oven repairs. If your oven was five years or older then yes, we do recommend getting a newer oven due to the fact that so many changes have occured and been improved upon...

I apologize for just now logging on to the forum. I have been off work for a few day's and not been able to get on here. If you haven't already called us regarding this issue, please do. Our tech can run through some things with you and we will find out what the problem is. There haven't...

Sherry, Please give Tammi a call here at Midwest. 1-800-772-7262. It sounds like your door latch release broke, we have those parts here and it is a fairly easy repair. I'm sorry I was a little slow responding, you may have already called here. I was out with an ill child yesterday. Tammi...

Ron, I did send you a private message so we can get this taken care of for you. Feel free to also use the email I provided. Thanks.

To Hopefull! Please give us a call and we will be happy to help you out. You might want to check out the other thread as well. There have been many questions and good responses on there. If you are still having problems, please give us a call here at 800-772-7262. We will be happy to help...

Mr. Woodall, We are all happy to hear things worked out as planned and that you were still able to travel. I think we have the repair and return services down pretty well, but it is always nice to hear back from customers to make sure :) Glad to know you are on your way now, and if you have...

Mr. Woodall, Sorry about the delayed response here, I couldn't get on the forum this morning. I just wanted you and everyone else on the forum to understand that replacements right now are not always possible. These items are supposed to be repair and return for the customers, there are...

Thanks Peter for changing the thread title :) And Kathy, glad to hear you are loving the oven! It really is a great product. We are very excited to hear all of the good things people have to say. And if there are any questions or problems please feel free to post or send a private message...

I was hoping someone would finally say that :) I don't think we can change a thread name, I think we just have to create a new thread. Maybe a more positive one like "I like my Half-Time Oven because..." or "Tips for using the Apollo 1/2 Time Oven". I would like to be able to share all of...

Peter, Glad to hear that things finally worked in your favor and things are going well now. We are so sorry for the delays on this, sometimes shipping can knock things out of whack but the end result is good! Thank you for your patience and we are very happy that all is going well, and that...

Dave, Please give us a call here so we can run through some things with you. The harness is sometimes tricky and it can seem as though it's connected but it might not be all the way. We will be happy to help you out. 1-800-772-7262. Thanks.

Campboy, We aren't exactly sure what the draw is on a generator. But we do not recommend using a generator for a few reasons. We know that the Apollo draws 17 amps of power when running. There have been reports from customers that their ovens won't work at all on generators, but work fine...

I'm not really sure what you are refering too. I know it's hard to decribe certian things on the web, but if you could give us a call here at Midwest 800-772-7262 we would be more than happy to talk with you about what you are seeing. If a heater coil fell off, you oven would not be working...

Sorry, I pressed enter on there:) Anyway, regarding your a/c running with your 1/2 time, this oven has a 20 amp dedicated circuit, if you have a 30 amp coach, then when you are using your micro, most of your amps are being pulled to the micro. Most a/c units pull 15 amps, this would make it...

This message is for Candice :) With

Thank you to everyone for the great comments. We really appreciate hearing the good stuff! We do try our best to help everyone, even if you are out of warranty so don't hesitate to call. Thanks again, and safe driving to everyone! :)

I am sorry I didn't get to post right when you had this problem. I would say there is something wrong with your micro and you should give us a call. I have one in my home and it cooks frozen items just fine, so there is an issue there with yours. Please give us a call at 800-772-7262 and we...

62cwil- I'm not sure what the problem might be with that. Please give us a call and run it over with our tech, Bob. Our number is 800-772-7262. He isn't always in this building but his direct line is 574-532-9632. It might not be anything at all, but just to be sure, give him a call...