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I have an M-22. I purchased it used and I found it had an AC problem on the first trip - similar to what you describe. Loud and leaking water all over the floor. I took it to a local dealer - not a Heartland dealer. But they were a certified Dometic shop. They determined that the unit was...

The AC in our M-22 has leaked condensation since we first got it. The dealership was no help. Supposedly they couldn't replicate the problem (yeah right). So I took it to a a different mechanic. He just called me. The AC is defective and is being replaced free of charge by Dometic.