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Our rig is permanently set up in an RV resort located near Palm Springs. It is left unattended for 6-7 months each year. In fact we didn't get there at all this winter due to Covid. When we are not there the shore power is disconnected as is the 12v battery. But I'm wondering: do we need a 12v...

We are having serious problems with the burners on our Atwood range. One has already been replaced twice due to flame at the air combustion port that melted a plastic fitting. This would have caused a fire but thankfully was noticed right away. The burner flames burn yellow rather than blue...

Our led light strip is mounted in a plastic track under the awning. The lights themselves still work however the track has warped, I believe from sun heat on the awning above it. We're not talking slight warping here. The entire 16 ft. is completely twisted and gnarled. Heartland has approved...

Does anyone know if the RV 'height' as shown in the specifications sheet / brochure includes the roof air unit? In my case the height of our 5th Wheel is shown as 13' 2". OK I know I could climb up on the roof and try to judge the height by eyeball with the help of someone holding a tape...

During shake down cruise of new unit we discovered a small pea size hole in the fibreglass shower enclosure close to the floor. It was hard to see because the hole was not punched right out. A postage size piece of Gorilla tape has temporarily solved the problem. Heartland has agreed to replace...

On our 2014 3300ML is brand new. Never been used even though a 2014 model. We are about to take it on a short shake down cruise this coming week. There are two clear short 1/2 " plastic tubes hanging down underneath the coach. They are about 8 - 10' long and there is one on each side about...

We have a 2014 Gateway 3300ML. This is the rear kitchen model. There is a rubber flap along the floor below the fridge. Behind the rubber flap is located one of the slide out rollers. It seems when retracting the slide the roller runs up onto the rubber flap and consequently the flap is now...

Our new Gateway fifth wheel trailer has a Legend brand flat screen TV in it. I've never heard of this brand name before and am suspicious it is a cheap lower quality TV that Heartland puts in their units to save a few bucks. Hope I'm wrong. We haven't even turned it on yet but am wondering...

Just purchased a (new) 2014 Gateway 3300ML. I was surprised to discover this unit is not equipped with a battery disconnect. Of course I had one installed by the dealer before we picked it up. This is such a basic and necessary item I would have thought it would be standard equipment on what...

Where are the hot water bypass valves located on my 2014 Gateway 3000ML? Previously on our 2011 Big Country they were in the docking station but not on the Gateway.

The edge of the carpet on the large slide in our 2014 3300ML rides up against the island when the slide is retracted. This is causing a permanent fold about 4 inches wide along the leading edge of the carpet that is reluctant to flatten out when the slide is extended. Does anyone else have this...

About to purchase a new Gateway fifth wheel but are concerned about the mattress. I seems to have some 'memory foam' components. Our experience with memory foam is they feel hot. Interested in users experiences.

I have just put our 2011 Big Country 3250 TS to bed for the winter. Winterizing has been completed and because we live in a northern climate I also removed the two 6 v batteries and have them in my warm garage. Our unit has a 130 watt solar panel on the roof that now has no batteries to keep...

I need to replace the tires on my 2004 Silverado Duramax truck. We tow a 2011 Big Country 5th wheel trailer. I'm looking for advice on the best tire to buy. Chuck :rolleyes:

The first time I found the stereo FM turned on, I thought I'd forgotten to turn it off even though I was sure I had. The second time it happened I was picking up the trailer from where it is in storage. A loud static noise was coming out of the speakers. It was turned on (quite loud) and not...

We have a 2011 Big Country 3250TS and just completed our second outing of the summer in it. We are experiencing a strong sewer smell when flushing the toilet. This seems to occur more noticeably when the vent over toilet is open with fan running which is of course the desireable time to use the...

I have a 2011 Big Country 3250TS. The sofa did not have any matching cushions such as some other manufacturers supply. My dealer advises Heartland products don't come with cushions. I am curious however, knowing that sales people often rob bits and pieces from units to complete a sale. This...

I have a 2011 Big Country 3250TS. The sofa did not have any matching cushions such as some other manufacturers supply. My dealer advises Heartland products don't come with cushions. I am curious however, knowing that sales people often rob bits and pieces from units to complete a sale. To...

We have a 2011 Big Country 3250TS. There is a switch in the control panel for switching on the electric option that illuminates red when on however I've had no success in heating water on electric or keeping it hot after heating up with gas. (Yes, we are plugged into a 30amp service). I returned...

I've been pulling a 2005 Cardinal 5'r with a single pivot hitch. I've never had any serious problems but once in a while I've noticed where the king pin assembly on the trailer has grazed the hitch brackets where the pivot is cradled to the point that the pivot cradel was bent. I had it...

I have a new Big Country with two 6v batteries. They were fully charged when the unit went into storage about a month ago. It will be in storage for another 5 months or so before we use it. We are in a cold climate area with temeratures well below the freezing mark for long periods and there...

We have recently purchased a Big Country 3250TS. The dry weight of this trailer as shown in the brochure is 10,590 lbs. The owners manual for our 2004 Chev Duramax 6.6L turbo diesel shows 12,000 lbs as a maximum trailer weight. On the trailer Life magazine website, our vehile is rated at...

We will be taking delivery of our new 3250ts in a few days and are considering the purchase of an island to match decor of this unit as recommended by dealer. Can Heartland provide description, pictures and dimensions of this product?? Chuck T.

We are about to take delivery of our new 3250TS. The one shortfall of this floor plan is the modest amount of counter space. The sales person advised that other customers have ordered a portable island for this model from the Heartland factory. At $680. this sound a little expensive but...