2012 in Gillette, they did service, and we had them look at our kitchen slide. They made adjustments and also gave us some smooth "Slide-out Slickers" for the vinyl floor-- a Lippert product to help keep your slide from leaving marks on the floor. They also looked at our front overhang separation and tried longer screws to see if it was a simple solution. It didn't change, so we had to schedule a time to return to the factory at a later time. But was nice to have Jim Fenner and others there in person and confirm we had an issue.
2013, we had the refrigerator drain hose replaced, due to it becoming brittle and cracking. (the one that is supposed to stick out the fridge vent on Dometic units). They also adjusted the front door that was getting hard to close.
2015 they replaced some slide seals, and an exterior cable outlet that had lost its cover.
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