customer

I recently received a message from a member asking what the outcome was to a post I submitted a while back “Dissatisfied Customer”. I have left the name of the member out because it was a PM. Although not everything is completed, so far, I still responded to the PM and thought everyone would be...

Okay so I got a call from Wilkens RV this morning they said is the address you gave us where our driver could find you?:confused: Say what your driver?:eek: Ya we need to deliver your slide awning. Deliver my awning....seriously your almost 3 hours from me!??:eek: That's not a problem we take...

Eric McDaniel and Heartland came through again for me yesterday. I had my unit out at Midwest Custom RV in Elkhart for some warranty work. Some of the items that needed to be done go back to when we first purchased our unit last April. Now, this is not all Heartland's fault. My first dealer...

Let me tell you a story about Heartland and Strafford Missouri, Camping World which starts August 31, 2009 and continues to date with no resolution. On August 31, 2009 I arrived at the Strafford Missouri Camping World to take delivery of a new Hartland Big Country 3355RL 5th Wheel. There were...

Not sure if this is the right place to post this, but i wanted to express my dis-pleasure. We bought our 2010 sundance about 5 months ago. After only a few uses of the stove top, the paint on the stove top grate started coming off and the grate now has rust and corrosion on it. my servicing...

Many, many thanks to Jim Fenner and Heartland Customer Support. The cracks were repaired and we are back on the road. We are on our way to Wichita, KS with our final destination of Ehrenburg, AZ for the winter. If any of you are in the area from Oct. 10 to Mar. 20 stop by and say "hi".

Just thaught I would let everyone know that Midwest has great customer service. Back in april on our second trip with our new Bighorn 3410 the 1/2 time oven wouldnt work. When you opened the door the light came on inside, but keypads and display did nothing at all. Niki made a call to Midwest...

Have you changed your address, phone number, email, RV etc.? When you joined the forum, did you supply only minimal information? Below are links you may visit now to take care of it all: Forum User Profile Updates: //heartlandowners.org/profile.php?do=editprofile Heartland Customer Service...

On our maiden voyage with our new BC we had an issue with the door side poor light......I was able to make a simple repair, but considered it only temporary. I needed a quad switch to replace my existing triple switch set up to make the permanent repair. Thanks to a member of the Heartland...

While passing through North Platte, Nebraska, the center wheel on the driver side of our new Cyclone 3210 departed the area post haste!! A friendly 18 wheeler got my attention and I pulled off the next ramp for a looksee. Sure enough, the wheel, tire and brake drum were missing!! The amazing...

I purchased a Bighorn 3055RL which was delivered by a Michigan dealer to my South Carolina home in early October 2006. In December 06 we had a leaking slide, talked with Gary Schellenberg at HL and the closest Camping World adjusted the slide without problems. In late summer of 2007 the front...