Purchased a New Big Horn Traveler 39MB, custom ordered because I wanted dual pane windows and slide toppers.
Picked up in Ohio.
Issues are as follows.
Switches wired backwards or installed backwards.
Broken wires on inverter switch
Kitchen slide fell out of camper ( fell off rollers and damaged trim on bottom of slide)( And no it did not fall on the ground)
Main floor not screwed into floor joist, Island rocks and lifts floor and moves when walking across floor.
Plumbing leak flooded basement
Bedroom dresser in wrong place interferes with blind which in not centered on widow
Hall blinds and valances not centered on windows
Bathroom door not installed correctly and damaged from rubbing on striker
Bedroom sliding closets lower guide installed incorrectly and doors are damaged
Dining room table all scratched and when the leaf was extended it fell apart and cant be fixed
Front material under bedroom around pin box not fastened and is falling down
AC duct in bunk room not connected, flows no air
Electric portion of hot water heater doesn't work, has power
Gas leak in propane locker on passenger side has leak
Some trim pieces were not lined up well and need to be repaired.
This particular unit feels like a blind man put it together. LoL, but its not funny.
Wanted to take it back to the factory that was less then a hundred miles from the deal and was told NO, and that they would have someone fix all items.
Decided to take unit and not wait for a second unit, since I was planing on living in it for the next six to ten months and didn't want to rent a house or stay in a hotel.
Left the dealer with it and when I got several hundred miles away, opened up slide to find the floor gouged and rubbed from the dining slide.
The dealer I purchased it from told me they couldn't start repairs for three weeks and a couple of places down in Florida that I have called told me they are three months out. It was recommended that I hire a mobile tech to come out and fix the items but I would have to pay for a service call........
To be honest, there is no way I would ever recommend Heartland at this point. When I talked to the warranty department, there attitude is I could just walk from their unit and it really didn't matter to them.......It was like Oh well! WOW!
I was looking at a situation of basically being homeless if I didn't take it.
Last but not least, I purchased a Reese Goosebox to tow it with and that is defective as well, won't hold air, I talked to Reese and was told that a bunch of units went out with the bolts that hold the airbag in were to long and broke through the bags on assemble, so now I'm dealing with that as well.
Forgot to mention that I also got my first flat in Florida as well.
So my situation is WHAT NEXT IS GOING TO HAPPEN? AND AINT LIFE GRAND!
So all new purchasers should double check the floors in your units and make sure they are screwed down.
And don't buy a unit built on a Friday before a three day weekend, or by a blind team of workers.......
Happy travels to all.
Picked up in Ohio.
Issues are as follows.
Switches wired backwards or installed backwards.
Broken wires on inverter switch
Kitchen slide fell out of camper ( fell off rollers and damaged trim on bottom of slide)( And no it did not fall on the ground)
Main floor not screwed into floor joist, Island rocks and lifts floor and moves when walking across floor.
Plumbing leak flooded basement
Bedroom dresser in wrong place interferes with blind which in not centered on widow
Hall blinds and valances not centered on windows
Bathroom door not installed correctly and damaged from rubbing on striker
Bedroom sliding closets lower guide installed incorrectly and doors are damaged
Dining room table all scratched and when the leaf was extended it fell apart and cant be fixed
Front material under bedroom around pin box not fastened and is falling down
AC duct in bunk room not connected, flows no air
Electric portion of hot water heater doesn't work, has power
Gas leak in propane locker on passenger side has leak
Some trim pieces were not lined up well and need to be repaired.
This particular unit feels like a blind man put it together. LoL, but its not funny.
Wanted to take it back to the factory that was less then a hundred miles from the deal and was told NO, and that they would have someone fix all items.
Decided to take unit and not wait for a second unit, since I was planing on living in it for the next six to ten months and didn't want to rent a house or stay in a hotel.
Left the dealer with it and when I got several hundred miles away, opened up slide to find the floor gouged and rubbed from the dining slide.
The dealer I purchased it from told me they couldn't start repairs for three weeks and a couple of places down in Florida that I have called told me they are three months out. It was recommended that I hire a mobile tech to come out and fix the items but I would have to pay for a service call........
To be honest, there is no way I would ever recommend Heartland at this point. When I talked to the warranty department, there attitude is I could just walk from their unit and it really didn't matter to them.......It was like Oh well! WOW!
I was looking at a situation of basically being homeless if I didn't take it.
Last but not least, I purchased a Reese Goosebox to tow it with and that is defective as well, won't hold air, I talked to Reese and was told that a bunch of units went out with the bolts that hold the airbag in were to long and broke through the bags on assemble, so now I'm dealing with that as well.
Forgot to mention that I also got my first flat in Florida as well.
So my situation is WHAT NEXT IS GOING TO HAPPEN? AND AINT LIFE GRAND!
So all new purchasers should double check the floors in your units and make sure they are screwed down.
And don't buy a unit built on a Friday before a three day weekend, or by a blind team of workers.......
Happy travels to all.
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