Dexter Customer Service--WOW!!

[rxbristol]

I've had good customer service from a few businesses, but very seldom great customer service. Well, Dexter has reached that "greatness" pinnacle. I shared my bearing issue on this forum and even though I was willing to change the bearings out without complaining to Dexter because I wanted to upgrade the components, Jim Beletti contacted Dexter on my behalf. Denise Schrock, from Dexter customer service, quickly contacted me and was concerned about the bearing condition. After sending her some information about the rig and bearings, Dexter is reimbursing me for the new bearings, races and MY labor! They're also having FEDX pick up the old bearings for their engineers to examine them. I'm impressed--thank you Jim.

Rex

 

[NWILSON]

+1 for Dexter

 

[scottyb]

I believe I may have mentioned that in your bearing topic but you said you had already replaced the bearings. Here was my experience. Shoutout for Dexter Axle

 

[rxbristol]

You did, but because I went with a different bearing and race I figured they would not do anything for me...boy I was wrong.