We just had a service call on our four month old 2016 26LRSS as the furnace wouldn't start on a below-freezing morning. The symptom we saw was a blown fuse in the thermostat each time we tried to turn the furnace on. Our technician said there are two wires going from the thermostat to the furnace but only one is used. The other is live and was left just hanging above the furnace compartment. It was uncapped and fell down to contact the metal case causing a short. If that is standard practice Heartland needs to better secure live wires.
He was also concerned that the copper tubing where the propane connects to the furnace has too tight of a turn under the black pipe that runs above it. It looked crimped and could eventually leak. He said it should be replaced by a flexible gas line.
He was also concerned that the copper tubing where the propane connects to the furnace has too tight of a turn under the black pipe that runs above it. It looked crimped and could eventually leak. He said it should be replaced by a flexible gas line.