As more Heartland products are sold, the Heartland Owners Forum userbase seems to grow at a similar rate.
As such, the sheer volume of questions posted in the ASK THE FACTORY (ATF) forums for the various products has skyrocketed. This has begun to overwhelm the factory and their ability to answer all the questions in as timely and thorough of a manner as everyone would like.
While most of us feel that Scott, Coley and others have done a great job of keeping up so far, we as a user community really need to provide them some relief.
This is a delicate subject to be certain, and I do not wish to diminish the usefulness of the ATF forums, but we may have to compromise somewhat.
To this end, below are some guidelines that I respectfully ask everyone to do their best to adhere to with respect to the ATF forums:
I'll continue to think on this topic and will revise these guidelines over the coming weeks. If you have any specific input for me on this topic, I welcome that. Please email or PM me.
Thank you,
Jim Beletti
Admin
As such, the sheer volume of questions posted in the ASK THE FACTORY (ATF) forums for the various products has skyrocketed. This has begun to overwhelm the factory and their ability to answer all the questions in as timely and thorough of a manner as everyone would like.
While most of us feel that Scott, Coley and others have done a great job of keeping up so far, we as a user community really need to provide them some relief.
This is a delicate subject to be certain, and I do not wish to diminish the usefulness of the ATF forums, but we may have to compromise somewhat.
To this end, below are some guidelines that I respectfully ask everyone to do their best to adhere to with respect to the ATF forums:
- Use the Search feature of the forum using key words for the issue that you seek factory input on as it may have already been discussed.
- Contact your or any Heartland dealer. Especially for pre-sales questions.
- Post your question in a specific forum for your issue (for example, Electrical, Plumbing, General etc.). Often times, several other users will have the experience and/or knowledge to help
- Contact other owner/users on this forum via email or Private Message (PM) if you'd rather not post your question/issue in a public location
I'll continue to think on this topic and will revise these guidelines over the coming weeks. If you have any specific input for me on this topic, I welcome that. Please email or PM me.
Thank you,
Jim Beletti
Admin
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