murry135
New York Chapter Leaders - retired
I just want to say how happy I am with my Heartland Landmark and the customer service I have received over the past year and most recently this week.
Brief history, moved to Heartland in 2012 from Jayco with a Bighorn purchase then 2 seasons later moved to our present 2013 Landmark Key Largo. In the past I have posted one or two rants about QC and product issues but now it is time to rant about Great Customer Service. Yes, I have had a few items that needed attention and when first found or located I was unhappy, we did spend a lot of money but I have learned to take a deep breath and approach the issue in a calm and professional manner.
Sometimes in life, we forget we all are human and mistakes are made and things are said that don't immediately satisfy us. But I have had the opportunity to travel to Elkhart this week for some service directly from the Heartland Corporation and have nothing but praise for the people I have met and dealt with.
This week I had some paint issues corrected by Carrera Custom Paint, they paint for Heartland and many other brands and did they make me a comeback customer, not that I hope I ever have to have body work done. Pam Hays, VP Operations, and my contact at Carrera Custom Paint and her shop manager Joe, both went out of their way to make me happy and correct my issues. Both Heartland and Carrera coordinated my repair in their facility and when I picked up my coach this afternoon it was better than new.
I also had time to kill so I went by the Heartland Corporate officers to meet people I have talked to on the phone and everyone was appreciative and had time to talk to me. Once again a big shout out to Heartland and Carrera Custom Paints for their service and standing by their product.
Brief history, moved to Heartland in 2012 from Jayco with a Bighorn purchase then 2 seasons later moved to our present 2013 Landmark Key Largo. In the past I have posted one or two rants about QC and product issues but now it is time to rant about Great Customer Service. Yes, I have had a few items that needed attention and when first found or located I was unhappy, we did spend a lot of money but I have learned to take a deep breath and approach the issue in a calm and professional manner.
Sometimes in life, we forget we all are human and mistakes are made and things are said that don't immediately satisfy us. But I have had the opportunity to travel to Elkhart this week for some service directly from the Heartland Corporation and have nothing but praise for the people I have met and dealt with.
This week I had some paint issues corrected by Carrera Custom Paint, they paint for Heartland and many other brands and did they make me a comeback customer, not that I hope I ever have to have body work done. Pam Hays, VP Operations, and my contact at Carrera Custom Paint and her shop manager Joe, both went out of their way to make me happy and correct my issues. Both Heartland and Carrera coordinated my repair in their facility and when I picked up my coach this afternoon it was better than new.
I also had time to kill so I went by the Heartland Corporate officers to meet people I have talked to on the phone and everyone was appreciative and had time to talk to me. Once again a big shout out to Heartland and Carrera Custom Paints for their service and standing by their product.
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