We are so frustrated and dont know what to do.
We purchased a 2011 Elk Ridge on July 31, 2011.
We did our PDI that same day and left our RV there for repairs. It had been there 'display' model in the showroom. The side of the dinette was split open, there was a rip in the sofa from a broken spring, the weather stripping on the rear door needed to be replaced, and a few other minor things. They assured us it was no big deal at the time of purchase and everything would be fixed.
Two weeks later, mid August we were called to come and get it. They said everything was done except the sofa which they had to order from the manufacture and it would take 8 weeks. They told us when it came in, we could come back and swap it out. We drove to pick it up from there after hours lot only to find the batteries were dead and they had removed the manual jack so we could not pick it up. The CO alarm was also going off, there were no paper tags and it was left unlocked.
We called on Monday and the dealer apologized and when we came back on Friday it was charged,had paper tags, had a jack handle and was ready to go.
We had the rv for three weeks. We camped two weekends and made a list of repairs that needed to be made. I called the dealer who told me they were 3 weeks out on service so it would be better and closer to me if we took it to another of their locations. They said when they got the couch in they would transfer it to the Rockwall store and they would install it for me. Again it was said like it was no big deal and they assured us it would all be handled between each store.
The last week of Sept we dropped it off at the closer location (same corp).
We were called the week before Thanksgiving and told it was ready. When we arrived less than half of the items on our list, that were also on their list were done. The dinette had pulled away from the wall and the side had split back open from a crappy 1st repair. They didn't address the 2 in gap along the back of the dinette at all and the 'new' repair on the dinette left 1/4" of unfinished, sharp wood exposed on the top side. There is a bolt in the slide that is pushing the sheet metal on the fender out, that was not addressed. They did replace the broken microwave with an advent (not the same brand we had) and re glued some of the plastic tarp that came loose. They told us if we wanted the dinette fixed 'right' they would have to order the parts from the manufacture and it would take 6-8 weeks. We, of course want our brand new RV fixed 'right' so we left it for the other 1/2 of the repairs(a blind stop, a valance(was not secured), and the sofa) they didn't get to.
The week after Christmas (6 weeks later) we call. The tell us the dinette is done. They tell us the door(cracked) is fixed. They tell us the sofa is still not done because the factory is refusing to warranty it a second time. They tell us because they already sent the sofa to the other office(who can't find it), they will not send them another. My husband informs them this is not OUR problem. They also tell us the factory said the problem with the bolt pushing the sheet metal out was just a factory defect and the factory rep would not authorize any repair of that. My husband said he wanted that in writing so when it does fail in a year or two we have recourse that they knew of an issue and refused to fix it. She said she will work on getting that info from her rep and finding the sofa.
Jan 10th 2012- I call corporate office of our dealer. I never get to talk to anyone but I leave a message and the service manager, who has been sitting on my rv for months calls me back and insures me it will be finished by the end of the week. That Friday, the 13th comes and goes. They tell me it they have all the parts to fix the dinette and it will be done by Friday the 20th (which they had already told me was done in Dec). I got a call on Jan 20th saying the parts for the dinette were wrong and they still dont have the sofa. They have put a rush on the with the manufacture and they will have them by next Friday(the 27th). The 27th, more excuses, UPS delay, it will be monday. On and on.
I get the call today at 3:00 that it is done but they close at 6 so we need to be there before then. We head over only to find it is not done. The sofa is done. The dinette appears to be done (it was getting dark). They added a section of square tubing to keep the bolt from pushing the sheet metal out. The door is still cracked and the stops for the blinds in the master are still broke.
All to say, as of today, Feb 3, 2012 they still have our RV and it is STILL not fixed. We have been making payments on this RV. We have had the RV in our possession 3 WEEKS out of the last 7 MONTHS!!
The corporate office of the dealer wont talk to me... what do I do? I will have an RV (if I ever get it back) with 4 months left of warranty.... 4 months!! We are so frustrated! Please help.
We purchased a 2011 Elk Ridge on July 31, 2011.
We did our PDI that same day and left our RV there for repairs. It had been there 'display' model in the showroom. The side of the dinette was split open, there was a rip in the sofa from a broken spring, the weather stripping on the rear door needed to be replaced, and a few other minor things. They assured us it was no big deal at the time of purchase and everything would be fixed.
Two weeks later, mid August we were called to come and get it. They said everything was done except the sofa which they had to order from the manufacture and it would take 8 weeks. They told us when it came in, we could come back and swap it out. We drove to pick it up from there after hours lot only to find the batteries were dead and they had removed the manual jack so we could not pick it up. The CO alarm was also going off, there were no paper tags and it was left unlocked.
We called on Monday and the dealer apologized and when we came back on Friday it was charged,had paper tags, had a jack handle and was ready to go.
We had the rv for three weeks. We camped two weekends and made a list of repairs that needed to be made. I called the dealer who told me they were 3 weeks out on service so it would be better and closer to me if we took it to another of their locations. They said when they got the couch in they would transfer it to the Rockwall store and they would install it for me. Again it was said like it was no big deal and they assured us it would all be handled between each store.
The last week of Sept we dropped it off at the closer location (same corp).
We were called the week before Thanksgiving and told it was ready. When we arrived less than half of the items on our list, that were also on their list were done. The dinette had pulled away from the wall and the side had split back open from a crappy 1st repair. They didn't address the 2 in gap along the back of the dinette at all and the 'new' repair on the dinette left 1/4" of unfinished, sharp wood exposed on the top side. There is a bolt in the slide that is pushing the sheet metal on the fender out, that was not addressed. They did replace the broken microwave with an advent (not the same brand we had) and re glued some of the plastic tarp that came loose. They told us if we wanted the dinette fixed 'right' they would have to order the parts from the manufacture and it would take 6-8 weeks. We, of course want our brand new RV fixed 'right' so we left it for the other 1/2 of the repairs(a blind stop, a valance(was not secured), and the sofa) they didn't get to.
The week after Christmas (6 weeks later) we call. The tell us the dinette is done. They tell us the door(cracked) is fixed. They tell us the sofa is still not done because the factory is refusing to warranty it a second time. They tell us because they already sent the sofa to the other office(who can't find it), they will not send them another. My husband informs them this is not OUR problem. They also tell us the factory said the problem with the bolt pushing the sheet metal out was just a factory defect and the factory rep would not authorize any repair of that. My husband said he wanted that in writing so when it does fail in a year or two we have recourse that they knew of an issue and refused to fix it. She said she will work on getting that info from her rep and finding the sofa.
Jan 10th 2012- I call corporate office of our dealer. I never get to talk to anyone but I leave a message and the service manager, who has been sitting on my rv for months calls me back and insures me it will be finished by the end of the week. That Friday, the 13th comes and goes. They tell me it they have all the parts to fix the dinette and it will be done by Friday the 20th (which they had already told me was done in Dec). I got a call on Jan 20th saying the parts for the dinette were wrong and they still dont have the sofa. They have put a rush on the with the manufacture and they will have them by next Friday(the 27th). The 27th, more excuses, UPS delay, it will be monday. On and on.
I get the call today at 3:00 that it is done but they close at 6 so we need to be there before then. We head over only to find it is not done. The sofa is done. The dinette appears to be done (it was getting dark). They added a section of square tubing to keep the bolt from pushing the sheet metal out. The door is still cracked and the stops for the blinds in the master are still broke.
All to say, as of today, Feb 3, 2012 they still have our RV and it is STILL not fixed. We have been making payments on this RV. We have had the RV in our possession 3 WEEKS out of the last 7 MONTHS!!
The corporate office of the dealer wont talk to me... what do I do? I will have an RV (if I ever get it back) with 4 months left of warranty.... 4 months!! We are so frustrated! Please help.
