Hi srae,
120V is the electric side, using 120V AC provided by shore power or a generator. 12V is actually a combination of 12V DC power to the circuit board and gas valve, along with propane.
I realize it's a little late, but before turning on the water heater, it's critically important to ensure that the water heater is not bypassed (as part of winterizing) and that it's full of water. If the electric side (110V) is turned on when the tank is empty, you can burn out the heating element very quickly.
If there was water in the tank but the 12V switch you tried didn't produce hot water, you should make sure at least one tank has propane and that its valve has been opened very slowly.
We also have an owner-written
Water Heater Usage Guide that may be helpful to you.