<<Moderator: Please move if there is a better spot as this isn't model specific>>
Very important recommendations for everyone purchasing a new unit that saved us from a leaking, water damaged unit.
1. Never sign final documents until AFTER all PDI corrections have been made
2. Request a print out of the Work Order’s from the service department. This is everything that has been done--Complaintt, Cause, and Correction.
3. Print the PDI checklist (from Oregon_Camper https://drive.google.com/file/d/0BzxEvZw2XQ1MNDk2Smp4WHZIOWs/view) and be sure to cross all t’s and dot all I’s when doing your inspection
4. Additional items to have with you are a simple camper tool box (screw driver, tape measure, water meter) and painters tape to mark spots on walls/trim/furniture to label and make reference to on your notes (easier to say spot A, B, C etc then trying to describe locations)
5. Never stop asking questions and you can never be too thorough
Between everyone here on this site, Heartland reps, research, etc over the last 4+ months we have been saved from a huge disaster. I followed the above. The final item I learned was being able to get access to the Work Orders. I did this when I went to inspect all the corrections from our PDI and learned from the Work Orders there was a “water damage”. I would have never known, noticed, seen, etc until it was too late had it not been for the mention on the work order. Water damage in front compartment, unkown cause, and replace wood stile. In a 1 cm by ½ cm opening I found water. Upon further inspection, the subfloor under the linoleum is swelled. We will now be getting a 2018 for the same price. However, had I signed the paperwork, the switch would not have been done so easily. Had I never requested the Work Order history, I would have never have known there was ever a water issue (clearly still is). And who knows when we would have found the water issue after we had taken possession of the unit and who the blame would have been placed on.
We are counting our blessings. My husband is thankful for me being so anal, researched obsessed and for asking a million questions. I sure wish I would have known and asked for the Work Orders before I did my PDI. However, if our lessons can help one other person it was worth the time. Again, thank you to everyone here who has answered our questions……I’m sure there will be plenty more over time.
Very important recommendations for everyone purchasing a new unit that saved us from a leaking, water damaged unit.
1. Never sign final documents until AFTER all PDI corrections have been made
2. Request a print out of the Work Order’s from the service department. This is everything that has been done--Complaintt, Cause, and Correction.
3. Print the PDI checklist (from Oregon_Camper https://drive.google.com/file/d/0BzxEvZw2XQ1MNDk2Smp4WHZIOWs/view) and be sure to cross all t’s and dot all I’s when doing your inspection
4. Additional items to have with you are a simple camper tool box (screw driver, tape measure, water meter) and painters tape to mark spots on walls/trim/furniture to label and make reference to on your notes (easier to say spot A, B, C etc then trying to describe locations)
5. Never stop asking questions and you can never be too thorough
Between everyone here on this site, Heartland reps, research, etc over the last 4+ months we have been saved from a huge disaster. I followed the above. The final item I learned was being able to get access to the Work Orders. I did this when I went to inspect all the corrections from our PDI and learned from the Work Orders there was a “water damage”. I would have never known, noticed, seen, etc until it was too late had it not been for the mention on the work order. Water damage in front compartment, unkown cause, and replace wood stile. In a 1 cm by ½ cm opening I found water. Upon further inspection, the subfloor under the linoleum is swelled. We will now be getting a 2018 for the same price. However, had I signed the paperwork, the switch would not have been done so easily. Had I never requested the Work Order history, I would have never have known there was ever a water issue (clearly still is). And who knows when we would have found the water issue after we had taken possession of the unit and who the blame would have been placed on.
We are counting our blessings. My husband is thankful for me being so anal, researched obsessed and for asking a million questions. I sure wish I would have known and asked for the Work Orders before I did my PDI. However, if our lessons can help one other person it was worth the time. Again, thank you to everyone here who has answered our questions……I’m sure there will be plenty more over time.
🙋*♂️
