Michael Kidd, What's up. I didn't get on the site for a day and now when I get on I have lost the top menu bar. All I have is a list on the left side of all of the menu bar options. This is happening only on my laptop. My desktop at home is fine. I must have some settings messed up. Can u help?
Hey Jim,
This sounds your system loaded the "stylesheet" for the page incorrectly once, and is continuing to use this cached local, but incorrect copy of the file each time you load up the page. In Firefox, you can force a cache refresh by clicking the refresh button WHILE holding down Ctrl and Shift buttons. If that fails or your using another browser, you could try clearing the browsers cache ( each browser is a bit different for doing this, so a quick google search for your browser name and 'clear cache' should yield specific instructions ).
If all of the above fails, then it is likely your internet service provider has cached the incorrect copy. If this is the case, then there's not much you can do but wait for their cached copy to expire ( could be a day to a week ).
RE: Slow portal page loading. From what I understand, this started just a few days ( to one week ) ago. This coincides with when our current hosting service moved the hosting from one data center to another. I'm continuing to investigate this and hope to find some resolution shortly.
Let me know if any of this helps!
LK