crdaylily618
Member
Hi all, haven’t been on for awhile, but I’m unhappy that some other Mallard owners are having issues as we are. We bought ours September 2017 from Camping World in Lake City, Fl. Had a trip scheduled but cancelled, so she’s been in the yard since we bought her. 3am Thanksgiving morning family arrived & they were to stay in the rv as I had to fly to California that same morning. I already had the slides out & everything was ready. I was going over the hot water heater with them when it started to rain, & then it started to pour water in the rv, from the dinette/couch slide which has no slide topper. I can’t begin to say how furious I was. It rained for 2 days, & even with family changing out towels & running fans, there’s still substantial water damage, to say the least. When I came back to Florida, I towed my rv back to camping world.
1st, my personal feeling is that I goofed buying an rv without slidetoppers. & to think I traded in my perfectly good Rockwood Ultralite grrrrr. I personally know my service rep at camping world, & he knows I won’t tolerate any foolishness with this situation. They have submitted for the warranty work to Heartland, but quite frankly I hope they total it. At this point I’d rather have my money back & go buy what I should’ve to begin with.
A major concern for me with this water damage is my health; I have had rheumatoid arthritis for many years. The only drugs that keep it under control are biologics the keep my immune system suppressed. Heartland will be receiving a letter from my doctor about that. But back to the damage: Cause: wipers are allowing water to enter into slide fascia and run down into slide @ dinette. dinette booth has water damage, fascia backer os badly swollen. top fascia is swollen and splitting. right vertical fascia is swollen and splitting. tv tower corners are splitting. island base is swollen and splitting.
floor feels lumpy / wavy forward of slide d/s near bed area and the wall panel at this area is also wrinkled at the bottom.
Correction: need pre auth to cut vinyl and pull back to inspect floor for damage.
repair for slide:
per owner conversation with jeff @ heartland, roof requires being crowned, wrap fascia backer with rubber reinstall and roof tape seams fascia backer will need to be planed. 5.0hr.
r&r of top fascia 1.0hr
r&r of front vertical fascia 0.5
r&r of ceiling batten 0.5 hr
repair of island:
island repair requires r&i of complete island from floor. 2.0
r&i of water and electrical (full load panel and vacuum) from island. 2.5
r&r of corner styles and backside styles of island. 2.0
repair of tv tower:
r&i of tv and turn style 1.5.
r&i of stereo 0.5hr
r&i of cabinet doors 0.5
r&i of cabinet face 2.0
r&r of vertical styles 1.0
replacement of carpet on main floor 5.0hr
will require hyper extending of slide to acces outside egde of carpet in order to replace. this is a cable system slide room. will have to r&i all fascia to extend and support the room from outside.
order the following parts:
2 ea 8" x 1/2" x 66" radius top fascia brown
1 ea 6-1/8" x 67" vertical fascia with black inserts
8ft 2" x 3/4" radius style brown
3ft 3" x 3/4" style brown
4 x 8 brown panel for dinette base
18ft 2" x 3/4" brown style
8ft 3" x 3/4 brown style
2ft x 15 ft carpet calico?
16ft 2" x 3/4" radius style brown
8ft 3/4" outside corner moulding
16ft white ceiling batten
2
Complaint: C/S PRIOR TO WATER LEAK, CUSTOMER NOTICED DELAMINATION OCCURING ON WALLPAPER OF DRIVER'S SIDE SLIDE ROOM, REAR FACING WALL BETWEEN WINDOW AND FACIA.
Cause: the wall panel on the rear wall of the d/s slide has bowed and released from the wall framing. the amount of bowing reflects not being cut correctly to fit the wall section.
Correction: replace the wall panel.
requires:
r&i of valance 0.5
r&i of dinette booth back. 1.5
r&r of wall panel and trim 2.0
need to order 4 x 8 wall panel grey
3
Complaint: C/S FOUND WATER IN PASSENGER'S SIDE EXTERIOR FRONT COMPARTMENT, FLOOR OF COMPARTMENT HAS NOTICEABLE DAMAGE.
Cause: water teseted compartment door with no leak. suspect the damage is from slide leak.
the cleating is splitting and the floor feels wavy under the vinyl
Correction: request auth to cut and peel back vinyl for inspection of the floor.
order 8ft 3/4 x 3/4 brown cleating
4
Complaint - C/S TRIM AROUND ISLAND JUST BELOW COUNTER PULLING AWAY. DRIVER'S SIDE OF ISLAND, FRONT AND BACK.
Cause- panel has pulled free from brads
Correction - needs to be resceured and puttied
5
Complaint - C/S TWO SCREWS BROKEN AT ENTRY DOOR MOLDING, SCREWS BROKE AT FLOOR LEVEL UNDERNEATH MOLDING
Cause - the securing screws for the entry door threshold have sheared the heads and the threshold is bent
Correction - need to order and replace the entry door threshold
Anyway, with no quality control on either end, I too am not a happy camper at all.
Carol & James Robinson
2018 Mallard M28
2014 GMC Sierra 1500
Florida
1st, my personal feeling is that I goofed buying an rv without slidetoppers. & to think I traded in my perfectly good Rockwood Ultralite grrrrr. I personally know my service rep at camping world, & he knows I won’t tolerate any foolishness with this situation. They have submitted for the warranty work to Heartland, but quite frankly I hope they total it. At this point I’d rather have my money back & go buy what I should’ve to begin with.
A major concern for me with this water damage is my health; I have had rheumatoid arthritis for many years. The only drugs that keep it under control are biologics the keep my immune system suppressed. Heartland will be receiving a letter from my doctor about that. But back to the damage: Cause: wipers are allowing water to enter into slide fascia and run down into slide @ dinette. dinette booth has water damage, fascia backer os badly swollen. top fascia is swollen and splitting. right vertical fascia is swollen and splitting. tv tower corners are splitting. island base is swollen and splitting.
floor feels lumpy / wavy forward of slide d/s near bed area and the wall panel at this area is also wrinkled at the bottom.
Correction: need pre auth to cut vinyl and pull back to inspect floor for damage.
repair for slide:
per owner conversation with jeff @ heartland, roof requires being crowned, wrap fascia backer with rubber reinstall and roof tape seams fascia backer will need to be planed. 5.0hr.
r&r of top fascia 1.0hr
r&r of front vertical fascia 0.5
r&r of ceiling batten 0.5 hr
repair of island:
island repair requires r&i of complete island from floor. 2.0
r&i of water and electrical (full load panel and vacuum) from island. 2.5
r&r of corner styles and backside styles of island. 2.0
repair of tv tower:
r&i of tv and turn style 1.5.
r&i of stereo 0.5hr
r&i of cabinet doors 0.5
r&i of cabinet face 2.0
r&r of vertical styles 1.0
replacement of carpet on main floor 5.0hr
will require hyper extending of slide to acces outside egde of carpet in order to replace. this is a cable system slide room. will have to r&i all fascia to extend and support the room from outside.
order the following parts:
2 ea 8" x 1/2" x 66" radius top fascia brown
1 ea 6-1/8" x 67" vertical fascia with black inserts
8ft 2" x 3/4" radius style brown
3ft 3" x 3/4" style brown
4 x 8 brown panel for dinette base
18ft 2" x 3/4" brown style
8ft 3" x 3/4 brown style
2ft x 15 ft carpet calico?
16ft 2" x 3/4" radius style brown
8ft 3/4" outside corner moulding
16ft white ceiling batten
2
Complaint: C/S PRIOR TO WATER LEAK, CUSTOMER NOTICED DELAMINATION OCCURING ON WALLPAPER OF DRIVER'S SIDE SLIDE ROOM, REAR FACING WALL BETWEEN WINDOW AND FACIA.
Cause: the wall panel on the rear wall of the d/s slide has bowed and released from the wall framing. the amount of bowing reflects not being cut correctly to fit the wall section.
Correction: replace the wall panel.
requires:
r&i of valance 0.5
r&i of dinette booth back. 1.5
r&r of wall panel and trim 2.0
need to order 4 x 8 wall panel grey
3
Complaint: C/S FOUND WATER IN PASSENGER'S SIDE EXTERIOR FRONT COMPARTMENT, FLOOR OF COMPARTMENT HAS NOTICEABLE DAMAGE.
Cause: water teseted compartment door with no leak. suspect the damage is from slide leak.
the cleating is splitting and the floor feels wavy under the vinyl
Correction: request auth to cut and peel back vinyl for inspection of the floor.
order 8ft 3/4 x 3/4 brown cleating
4
Complaint - C/S TRIM AROUND ISLAND JUST BELOW COUNTER PULLING AWAY. DRIVER'S SIDE OF ISLAND, FRONT AND BACK.
Cause- panel has pulled free from brads
Correction - needs to be resceured and puttied
5
Complaint - C/S TWO SCREWS BROKEN AT ENTRY DOOR MOLDING, SCREWS BROKE AT FLOOR LEVEL UNDERNEATH MOLDING
Cause - the securing screws for the entry door threshold have sheared the heads and the threshold is bent
Correction - need to order and replace the entry door threshold
Anyway, with no quality control on either end, I too am not a happy camper at all.
Carol & James Robinson
2018 Mallard M28
2014 GMC Sierra 1500
Florida
