My last axles were Lippert. We now have Dexter and thanks to cookie for the link to the manual they started in 96 using self adjusting brakes. They adjust in either direction. When having brake problems if you don't know the correct procedure take it to somebody who does. The worst mistake you can make is to try things until you get it fixed. Proper repairs should always start with proper diagnosis. Diagnose exactly why the brakes are not working then repair as necessary. So, so, so, many times things are done without any proper diagnosis and $$$$$$$ is wasted. If your dealer can't find the problem find another dealer or repair facility. As a former automotive instructor I saw this so many times. If you replace all the parts in a system you'll eventually get it fixed. Here are a few reasons why brakes won't stop properly. Some of these have been mentioned but a good inspection will cut to the real issue. 1. Bearing grease on the linings. That will be noticed during an inspection. 2. Brakes out of adjustment. That will also be noticed. Glazed linings. That should be noticed but not always. Glazed linings are caused from excessive heat which crystalizes the bonding agent holding the lining together. Once glazed they must be replaced. 3. Cheap lining material. Cheap linings will glaze easier than quality linings and with the weight you're trying to stop they need to be good quality. Check with a good NAPA dealer. Take your linings to them to see if they can match them up with their best line of brakes. 4. Check the voltage or current being delivered by your brake controller. If the controller is not delivering the correct or dialed in setting you'll not be getting the strong pull from those actuating magnets. 5. Drums glazed, worn beyond limits, hard spots. Brakes work by generating heat. That heat is created by rubbing a lining material against a rotating drum. The size, finish and condition of the drum is often neglected, or ignored as not being important. The drum is the other half of the brakes. Again don't buy cheap. There are vast differences in the make-up and quality of drums. If drums become grease coated they must be replaced. Cast iron is porous and grease will penetrate the iron and it can not be washed with soap and water.
Hope this helps some. My only goal is to inform so that owners make better decisions when it comes to their investments.
TeJay